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Ada - AI Agent for Customer Service
Reduce operating expenses in customer service with an AI Agent
- Business Need
- Customer Service
- Requires
- Service Cloud
Onboard, measure, and coach an AI Agent to automatically resolve up to 83% of customer service inquiries. Reduce operating expenses in customer service and empower human agents to drive real business value.
Highlights
✅ Rapid time-to-value: onboard your AI Agent in minutes by connecting to your knowledge base and instantly start resolving customer service inquiries
✅ Extensibility: connect your AI Agent to your tech stack and empower it to perform complex tasks for maximum Automated Resolution
✅ Measuring success: track your AI Agent's performance with Ada's proprietary Automated Resolution measurement system
✅ Continuous improvement: teach your AI Agent to be a top-performer with QA tools, AI-powered recommendations, and coaching capabilities
✅ Scalability: manage your AI Agent in one instance, and deploy it across languages and channels including email, phone, messaging, and social media
✅ Seamless handoff: when needed, the AI Agent can connect the customer with a live human agent or create a case instead
Companies that love Ada ✅ SaaS: ClickUp, Zoominfo, Monday, Mailchimp, Epos Now ✅ Fintech & Gaming: Square, GCash, Wealthsimple, GoFundMe, Fanatics, bet365 ✅ Ecomm & Retail: Dott, YETI, byte, FabFitFun, IPSY ✅ Travel: AirAsia, Busbud, Hopper
Provider Details
Ada's AI-native automation platform makes it easy for businesses to automatically resolve the most customer service conversations with the least amount of effort. Ada's AI Agent can automatically resolve up to 70% of customer service inquiries and represent as many as 50 full time employees, reducing opex in customer service and empowering human agents to drive real business value. Onboard on AI Agent in minutes using existing knowledge base content and instantly start resolving customer service inquiries. Equip your AI Agent to perform complex tasks by connecting to business systems and providing plan language instructions - just as you would for human agents. Measure your AI Agent’s performance using Ada’s proprietary Automated Resolution measurement system. Understand and improve your AI Agent’s behavior with QA tools, AI-powered recommendations, and coaching capabilities for continuous improvement. Build once and deploy your AI Agent across multiple languages and channels (including messaging, phone, email, social media) to maximize your automated resolutions and cost savings. When needed, the AI Agent can connect the customer to a human agent in Salesforce.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Ada's pricing uses a consumption based model that includes economies of scale.
Default Plan
$30,000 USD/company/year
Free trial available for 14 days