Ada - AI Agent for Customer Service

Review of Ada in the App exchange

We use the Ada platform to help us manage all of our inbound customer contact channels. We have integrated Ada into both our live chat and social platforms which gives us the flexibility we need to manage our large scale operations. The ease of use of the Ada platform is one of its best features, and the no code solution allows us to customise and create better personalisation required to suit our ever changing business needs. Overall the integration of Ada and Salesforce together has been seamless and very straight forward with the Ada experts on hand to support as always where needed.

Ada is GREAT!! And easy to use

Ada is one of the best chatbot / conversational assistant platforms I have used. They make it simple and easy to build a chatbot experience you want to provide to your customers. As a content manager (no programming experience) I found the tool very intuitive and had no problem building out the conversational flows we needed. Ada can provide support, market products & generate leads, make sales, and more. Ada's Automated Customer Experience (ACX) team is top notch and will get your chat automation strategy to where it needs to be.

LOVED by our IT, CX, and Marketing teams and most importantly our customers.

Absolutely love how SIMPLE Ada is to setup, manage, test, update, and go-to-market. Overall great technology propelled by an incredible team. The Ada team is really a pleasure to work with - a true strategic partner. We were able to launch a scalable, friendly, conversational and automation-first 24/7 AI chatbot that's aligned with our brand and customer-centric values in less than 60 days. Our go-to-market included flows and interactions that cover the end-to-end customer journey all while driving 72% containment rates (meaning our Virtual Agent Alti handled the customer requests without needing to escalate to our eCare agents).

High-Value Platform

Ada has been a huge help to our live chat team (and live support teams overall) since the first few weeks of implementation. With Ada taking care of a significant portion of tickets on its own, our live agents are able to provide move value and attention to our customers when needed, and we're seeing higher customer satisfaction. The Salesforce integration piece has also been a big plus in our partnership with Ada as it smooths out the experience for our agents and customers alike. Credit is also due to the (human) team behind Ada; it’s always gathering our feedback and looking for ways to improve itself and our CX, which is much appreciated!

Great !

Ada has been a great addition to Salesforce. Very easy chat platform which works in favor of both our customers and employees. Our agents have been able to handle quite a bit of the requests they receive with ease and more efficiency and I believe it helps our customers get a more personalized experience. My experience with editing our chat flows has been awesome. No complaints here. Our company working with the Ada team has been one of the best choices yet. Thanks Ada !

The Best. Bot. Ever. Hands down.

There is nothing harder than making something easy. Well. The Ada Support Team did it. It takes just a few days to get it up and running, results are immediate and the Salesforce integration happens in a matter of minutes. The platform itself is built for CX users, not tech users and the options to make relevant content for your teams and customers are limitless. We have this bot running in different channels (website, WhatsApp and Facebook Messenger). Results? CSAT is up, abandon rates are non-existent, wait times are under 30s, consistently.