Communicat-O: WhatsApp, SMS, LINE, Zalo, RCS, Viber & WeChat for Salesforce
11 channels, one native Salesforce inbox. Flow and Agentforce ready.
Overview
One native Salesforce inbox for WhatsApp, RCS, SMS, LINE, Zalo, Viber, WeChat, Telegram, Messenger and Instagram. Every channel live in production today. Flow automation, consent built in, bulk campaigns, your own provider accounts. Agentforce-ready.
See How Communicat-O: WhatsApp, SMS, LINE, Zalo, RCS, Viber & WeChat for Salesforce Works
11 two-way channels in one native Salesforce inbox: WhatsApp, RCS, SMS, LINE, Zalo, Viber, WeChat, Telegram, Messenger, Instagram, Intercom. All live in production today.
Conversations on any record: Lead, Contact, Account, Case, Opportunity or custom object, plus a shared team inbox with multi-chat pop-out.
Flow Builder actions for send, template, assign and tag. Build journeys and auto-replies with no code.
Consent built in: per-channel opt-in and opt-out stored on the record and enforced on every outbound send. DPDP, GDPR, TCPA and TRAI ready.
RCS Business Messaging live: branded sender, rich cards and suggested replies, with automatic SMS fallback.
Bring your own provider: connect your own WhatsApp Business Account, Meta Page, LINE OA, Zalo OA and Viber account.
Bulk and scheduled campaigns from list views, reports and Campaigns, with delivery and read tracking per channel.
Agentforce-ready: agent actions to read a thread, reply and hand off to a human. Suggested replies and summaries in the inbox.
Live within a day: managed package, Lightning Ready, Service Console, Experience Cloud and Salesforce Mobile supported. Free trial.
Communicat-O is a 100% native Salesforce app that puts WhatsApp, RCS, SMS, Facebook Messenger, Instagram, Telegram, WeChat, LINE, Zalo, Viber and Intercom into one shared inbox. Eleven two-way channels, all live in customer orgs today. IN SALESFORCE: Conversations on Lead, Contact, Account, Case, Opportunity and any custom object. Shared team inbox with multi-chat. Service Console, Omni-Channel, Experience Cloud and Mobile supported. Messages stored as records for reporting and automation. AUTOMATION: Flow actions for send, template, assign and tag. Routing by channel, keyword, hours or round-robin. Auto-replies, bot-to-human handoff, bulk and scheduled campaigns. CONSENT: Per-channel opt-in/opt-out on the record, enforced on every send. DPDP, GDPR, TCPA, TRAI ready. Shield compatible. PROVIDERS: Bring your own WhatsApp, Meta, RCS, LINE, Zalo and Viber accounts. No message mark-up. Live within a day. AGENTFORCE: Agent actions to read, reply and escalate. Free trial.
Categories
- Business Needs
- SalesCustomer ServiceMarketing
- Industries
- EducationFinancial ServicesHealthcare & Life Sciences
- Personas
- AdministratorSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceMultiple CurrenciesPerson AccountsSalesforce ShieldManaged PackageLightning App BuilderSalesforce Mobile