Huge time-saver for our visitor services and development teams!

We implemented the Ticketure Salesforce Connector over 1.5 years ago, and it has drastically reduced our manual data entry. Ticket sales, event attendance, and membership statuses now flow directly into Salesforce automatically. From an admin perspective, this connector is exceptionally well-built. It smoothly handles high-volume transaction syncing without hitting Salesforce API limits, making it simple for our team to track patron lifetime value. To top it off, their customer support team is excellent.

Exemplary support when needed

We have a lot to be pleased about with the integration of Salesforce and Ticketure. We've been using Ticketure just shy of two years now, and turned on the integration with Salesforce on in the fall of 2024. After a few bumps (we were early adopters of NonProfit Cloud from SF) we've fallen into a great relationship with Ticketure support, and have reaped the benefits of the integration between the two systems. It is wonderful to know that data coming from Ticketure is immediately and seamlessly coming into our SF NPC production database. We also love being able to query in Salesforce for lists, reports, etc to get better metrics on those who are engaged with our organization. The connector makes this all possible. Bravo!

Thank you very much for the kind words, Susan! You and the Aquarium have been a great supporter of the integration and have done some valuable work in your Salesforce org, as well as driven the roadmap for our Connector. This is very much appreciated!

Great overall experience

The Ticketure-Salesforce integration is the real deal. Most tools in the ticketing space feel like they were built twenty years ago and then forced to talk to Salesforce (if at all), but this feels up-to-date and works close to real time. I don’t have to wait for three hours or until the next morning to see who actually showed up for an event or who renewed their membership at the front desk; it’s just there in Salesforce. It handles the constituent mapping way better than I expected, too. We aren't spending nearly as much time merging duplicate records or hunting down "ghost" profiles.It’s also refreshing to use a tool that doesn’t break every time Salesforce pushes an update. They keep up with API and security changes. If you’re tired of manually reconciling data or dealing with a laggy API, this is worth every penny. We can report practically everything from Salesforce. They are also continuously improving it. Couldn't recommend more!

Steven, appreciate the thorough review, that is very kind. Your continued input and forward-looking suggestions to drive the Connector roadmap are always very much appreciated, and have helped us to create a product that keeps getting better and better. Thank you again!

Reliable Integration with Strong Support

The Ticketure Salesforce Connector has worked really well for us. The data sync is reliable and accurate, which is one of the most important things for how we manage reporting and operations day to day. It helps keep our data clean between systems without a lot of manual work or constant troubleshooting. Overall, it runs very smoothly and has been a dependable part of our process. Whenever questions or issues come up, their customer service is also great. They are very responsive, helpful, and easy to work with. It’s made managing our event and membership data much easier, and I’ve had a very positive experience using it.

Thank you, Yelena, for the kind words. You've been a great customer to work with, have helped to drive the evolution of the Connector forward! Very much appreciate your continued support!

Great Product

The connector is a great tool for syncing our Ticketure data into Salesforce. The support team is always responsive, helpful, and great to work with. Support for a product makes a huge difference and the Ticketure team always delivers

Nate, appreciate the kind words. You've been an integral part in driving the evolution of the Connector package from the very beginning, and we hope we can continue to provide the best quality to you and the Museum of Science! Thanks again

Customer support is wonderful

The app itself is a must have if you're utilizing Ticketure and Salesforce. As an admin, I mostly watch the queue for errors between syncing of systems. What really makes this worth it, though, is their level of support--not just from customer support, but from leadership. We work with other third party app teams and sometimes the support is atrocious, staining the entire experience. That's not the case here. They're always on top of tickets, and go out of their way to make sure you have the support you need to be successful (specifically Moh and Arasch). It makes a world of difference. Plus it feels like they are genuinely constantly doing updates to make the platform better. Would certainly recommend.

Thank you, Kaitlyn. Appreciate the kind words regarding the support team and the Connector package. It's very easy to provide support and drive a good product when we have supportive and innovative customers like you and the Science Center! Appreciate all your help and loyalty, thanks again for the review

Very well designed

This app integrates great with NPSP. It has (almost) real time synchronization with Ticketure and has all the transactional data you need without having to use the API endpoints. You may have to do some customizations to adjust to your non-profit specific needs but better to use it out of the box. Recommend it.

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Ticketing, Timed Entry & Membership Solution Salesforce Connector for Ticketure

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