CPQ & Quote-to-Cash Implementation Partners: Foglight Solutions

Foglight Solutions has completely transformed how we work with a consulting partner. They bring deep expertise in Salesforce and integration solutions, along with sustained, institutional knowledge of our specific Salesforce environment. They consistently take the time to fully scope projects and clearly outline key decisions along with associated risks. Their communication is thoughtful and well-aligned with our team’s needs, and their work consistently meets and often exceeds our project goals. It’s truly a pleasure to work with the Foglight team. From small initiatives to large, complex projects, as well as ongoing support, they have been an invaluable partner. As a nonprofit with limited resources and staff, that level of reliability and expertise is critical to our success.

Foglight Solutions was an excellent partner for us, helping negotiate the rocky path from legacy application to something far more robust that met a wide range of needs across the org. Their discovery process was comprehensive, recommendations met our objectives, and implementation was disciplined and organized. We highly recommend them!

Partnering with Foglight Solutions to implement Salesforce was one of the best decisions we made for this project. After reviewing our scope and the data we needed to migrate from legacy systems, their team provided a realistic timeline and clear expectations from the start. They maintained strong communication throughout the engagement, meeting regularly with key stakeholders and holding weekly status meetings to review progress against budget, scope, and schedule. Overall, Foglight Solutions was a dependable partner who helped keep the implementation organized, transparent, and on track.

Foglight came into the project already knowledgeable about our implementation needs - specifically integrating Ticketure into our NPSP Salesforce instance. In fact, one of their staff members is the author of the TixTrack Connector, which was a great benefit. Though we already had a Salesforce consultant with solid knowledge of our business practices, going with Foglight was the right choice for us due to their knowledge and experience with Ticketure. They were the ideal partner in that sense. Beyond that, they were well-versed in Salesforce generally, which was helpful in troubleshooting and guidance. Finally, they were all highly professional across the board, from meeting deadlines to giving us time and space to develop our understanding, ask questions, and follow up on issues.

Foglight is an excellent partner

The Foglight team was exceptional to work with. They were extremely knowledgeable, flexible, and solutions-focused.

Foglight Solutions has been an excellent partner in evaluating barriers, identifying potential solutions, architecting and testing functionality, and implementing final products in a collaborative and transparent manner.

The Rock and Roll Hall of Fame recently re-platformed their ticketing solution and jointly established Salesforce as the enterprise CRM. We relied heavily on Foglight Solutions for consultation and the final implementation. Their expertise, experience and proven project management processes were key to controlling a complex migration. Eddie and the team tackled the project with a rare blend of poise and urgency as they navigated several challenges including an original, unwieldy data source and an aggressive deadline. With this successful project complete, we are looking forward to working with Foglight Solutions again in the future and to continue our strong partnership.

Foglight is a tremendous partner. We implemented NPSP for a newly opened museum with ticketing and visitor data integration as well as migrated capital campaign data from an old CRM. Overall process was great but I wish we had scoped better with respect to the migration piece. Ticketing integration took more internal time/resources than anticipated leaving less for the migration and follow-up. Not enough internal tech expertise/accountability to do it well. Absolutely more an internal issue than a partner one but left us with some fixes yet to do.

Foglight has proven themselves as excellent partners not only in managing the current SF set up we have but in scoping out future optimizations and helping us roadmap out projects, which is a constast value add.