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AI for Customer Service | Resolve More Issues with Guided Troubleshooting
Get to 90%+ Accuracy Faster with Purpose-Built AI for Service
Paid
- Industries
- Healthcare & Life SciencesHigh TechManufacturing
- Business Need
- Customer ServiceField ServiceAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service CloudData CloudManufacturing Cloud
Resolve issues faster, the first time, in mission-critical service environments. Bring together knowledge from your data and people to create a Smart Resolution Hub. Get turn-by-turn guidance and 90%+ accuracy, seamlessly integrated in Salesforce.
Highlights
Smart Resolution Hub - A single system of intelligence brings together knowledge from thousands of people, data sources and interactions.
Turn-by-Turn Guidance - Al- guided workflows directing your teams through the best next steps (like a navigation app).
Faster, Accurate Resolutions - Resolve issues faster, the first time, with 90%+ accuracy and answers in seconds.
Provider Details
Neuron7.ai
San Jose, CA
Neuron7 is the most proven way to deliver Service AI success for Salesforce customers. Purpose-built for complex service organizations, Neuron7 empowers teams to diagnose and resolve issues in seconds, at scale. By analyzing product manuals, past cases, knowledge base articles, and any other resolution data in your organization, Neuron7 generates actionable resolution intelligence that integrates seamlessly across Salesforce Service Cloud, Field Service, Data Cloud, and Experience Cloud. - Enable customer self-service with AI-driven diagnostics - Empower call center agents with instant resolutions - Guide field service technicians and support teams step-by-step through complex fixes - Integrate into core clouds and Agentforce for seamless experiences for service teams Whether you manage thousands of products, highly complex equipment, or global service teams, Neuron7 improves critical service metrics like first-call resolution rates, average handle time, reduced escalations, parts wastage, and customer satisfaction (CSAT).
Pricing Details
Neuron7 provides custom pricing based on data, use cases, solutions, and value delivered. All customers receive AI-as-a-Service, with strategic consulting, implementation, end-to-end support, and ongoing resolution accuracy included.