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NetFortris CommUnity for Salesforce®

Unleash the productivity of CommUnity with one seamless integration

Overview

NetFortris CommUnity for Salesforce® integrates your customer management and cloud communication platform into one powerful tool, providing increased efficiency and customer engagement.

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  • Identify incoming callers automatically by case, contact, accounts

  • Log calls and notes easily

  • Handle incoming/outgoing calls directly from Salesforce®

NetFortris CommUnity for Salesforce® was created to provide a unified communication experience in your Salesforce® instance by unifying your CommUnity Solutions with your Salesforce® system. We integrate business communications into the Salesforce® environment to improve productivity, increase call efficiency and overall business performance. NetFortris CommUnity for Salesforce® supports these key features: ● Integrated call adapter with phone controls ● Inbound screen pops ● Click to dial from any phone number in your Salesforce instance ● Real-time automatic call logging to Salesforce objects ● Comments capture ● Actionable Recent Call history ● Supports all standard Salesforce objects such as Contacts, Leads, Accounts, Cases, Campaigns, and Opportunities ● Supports multi-line handling with improved usability for swapping calls ● Persistent note screen to allow users to complete and save/cancel their comments even after the call has ended. (Note: CDR is still logged) ● Now captures more complete CDR data for Salesforce reporting/analytics ● Admin User can enable/disable call logging for the account and per user

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package