Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Inventory Management and Visibility for Field Service

Optimize your supply chain and field network

Overview

Automates supply chain planning to balance part availability with cost (reducing excess). AI and predictive modeling forecasts demand and optimizes inventory in multi-level, global supply chains to meet target service levels.

See How Inventory Management and Visibility for Field Service Works

Optimize inventory investment while increasing part availability to support customer SLAs, reducing customer escalations.
Reduce inventory E&O (Excess and Obsolete), expedited freight and customer penalty costs. Evaluate Field/Trunk stock to improve First-Time-Fix %.
Reduce total cost to serve and increase productivity of the supply chain planning organization. Analytics gives actionable visibility into the RMA process as well as Root-Cause-Analysis on Repeat Dispatches and Order misses.

Entercoms provides cloud-based technology and domain expertise for companies to drive business outcomes in their service supply chains. Founded in 2008 with headquarters in Irving, TX, with presence in Europe and Asia, we help our global customers use the power of analytics and AI to get deeper insights into their supply chains, while optimizing their operations. Entercoms’ solutions cover industry verticals such as such as Hi-Tech, Computing, Telecommunications, Medical equipment, Oil & Gas, Maritime, Aerospace, 3PL providers and Industrial Equipment manufacturers. Primary products we deploy, and support are: • Entercoms SpareX - Spare parts field and network planning • Entercoms NetOpt - Distribution network design • Entercoms Control Tower - Command and Control of planning, delivery and recovery processes • Entercoms Customer 360 – Customer and asset installed base management All products can operate stand-alone or as an integrated suite, interfacing with our client’s legacy systems. Our products are built on a modular foundation, and can be adapted to meet each client’s unique workflow and business requirements.