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IrisAgent - AI-powered Support Automation with Generative AI Answers

By IrisAgent

AI-Powered Case Tagging and Answers to improve productivity and MTTR

$10,000   USD/company/year
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Industries
Horizontal Product
Consumer Goods
High Tech
Business Need
Customer Service
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

IrisAgent is a leader in support automation with AI-powered answers and tagging to help you boost agent productivity and speed up Mean Time To Resolution (MTTR). It delivers proactive support via real-time triaging, and co-relation of cases to bugs.

Highlights

Automated tagging for accuracy and scale: In most organizations, tagging or classifying cases is manual, mundane, and error-prone. Automate tagging using IrisAgent's AI-driven automated, and self-learning tag management.

AI answers: Agents spend manual effort on replying to customers for repetitive issues and reaching out to cross-functional teams. IrisGPT, a GPT-powered chatbot and AI answering engine can scan your data repository to deflect cases and assist agents.

Automated triaging: Triage support cases by linking Jira bugs, DevOps logs, alerts, and user activity timelines with cases in real-time. Detect product and customer experience issues in real time based on anomalies and trends in support data.

Agent Assist: Find the right answer with AI from previous cases and knowledge bases. Auto-respond with answers to common questions, so agents stay focused on more complex issues.

Automated sentiment detection: Proactively predict escalations and churn risk, and receive reports on customer health. Prioritize open cases and customers based on case wait time, severity, sentiment, and customer revenue.

Provider Details

IrisAgent
Mountain View, CA, United States
Founded
2020
Website
Email
Phone
6172493312

IrisAgent's AI-powered platform automates manual tagging, routing, and accurate answers - driving faster resolutions, cost savings, and boosting agent productivity. Easy self-service setup - start driving the benefits of AI in 24 hours or less! IrisAgent automated tagging understands customer intent and helps drive fast, accurate responses via automatic prioritization, routing, and answers.

Pricing Details

Default Plan

$10,000 USD/company/year