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IrisAgent - AI-powered Support Automation with Generative AI Answers

By IrisAgent

AI-Powered Case Tagging and Answers to improve productivity and MTTR

$10,000   USD/company/year
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Industries
Horizontal Product
Consumer Goods
High Tech
Business Need
Customer Service
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

IrisAgent is a leader in support automation with AI-powered answers and tagging to help you boost agent productivity and speed up Mean Time To Resolution (MTTR). It delivers proactive support via real-time triaging, and co-relation of cases to bugs.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
IrisAgent/Summer 2024 2.0.0
Listed On
08/23/2022
Latest Release
07/03/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.18.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/29/2022

Additional Details

IrisAgent's AI-powered platform automates manual tagging, routing, and accurate answers - driving faster resolutions, cost savings, and boosting agent productivity. Easy self-service setup - start driving the benefits of AI in 24 hours or less! IrisAgent automates tagging understands customer intent, and helps drive fast, accurate responses via automated prioritization, routing, and answers. IrisAgent uses AI to help support teams collaborate with product and engineering organizations to add user and product context to Salesforce cases, automate common responses and processes, and analyze customer sentiment to improve response times, reduce escalations and improve customer satisfaction. On average, our AI-based approach proactively improves resolution times by 45%, reduces the number of cases requiring custom responses by 35%, and decreases escalations by 60%. Contact us for a no-obligation demo and discover how IrisAgent can transform your support operations - https://irisagent.com/get-a-demo.

Need help?

IrisAgent

Mountain View, CA, United States

We provide email, chat, and phone support.

Support Phone+1 617 249 3312
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