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IrisAgent - AI-powered Support Automation with Generative AI Answers

AI-Powered Case Tagging and Answers to improve productivity and MTTR

Overview

IrisAgent is a leader in support automation with AI-powered answers and tagging to help you boost agent productivity and speed up Mean Time To Resolution (MTTR). It delivers proactive support via real-time triaging, and co-relation of cases to bugs.

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See How IrisAgent - AI-powered Support Automation with Generative AI Answers Works

  • Automated tagging for accuracy and scale: In most organizations, tagging or classifying cases is manual, mundane, and error-prone. Automate tagging using IrisAgent's AI-driven automated, and self-learning tag management.

  • AI answers: Agents spend manual effort on replying to customers for repetitive issues and reaching out to cross-functional teams. IrisGPT, a GPT-powered chatbot and AI answering engine can scan your data repository to deflect cases and assist agents.

  • Automated triaging: Triage support cases by linking Jira bugs, DevOps logs, alerts, and user activity timelines with cases in real-time. Detect product and customer experience issues in real time based on anomalies and trends in support data.

  • Agent Assist: Find the right answer with AI from previous cases and knowledge bases. Auto-respond with answers to common questions, so agents stay focused on more complex issues.

  • Automated sentiment detection: Proactively predict escalations and churn risk, and receive reports on customer health. Prioritize open cases and customers based on case wait time, severity, sentiment, and customer revenue.

IrisAgent's AI-powered platform automates manual tagging, routing, and accurate answers - driving faster resolutions, cost savings, and boosting agent productivity. Easy self-service setup - start driving the benefits of AI in 24 hours or less! IrisAgent automates tagging understands customer intent, and helps drive fast, accurate responses via automated prioritization, routing, and answers. IrisAgent uses AI to help support teams collaborate with product and engineering organizations to add user and product context to Salesforce cases, automate common responses and processes, and analyze customer sentiment to improve response times, reduce escalations and improve customer satisfaction. On average, our AI-based approach proactively improves resolution times by 45%, reduces the number of cases requiring custom responses by 35%, and decreases escalations by 60%. Contact us for a no-obligation demo and discover how IrisAgent can transform your support operations - https://irisagent.com/get-a-demo.

Categories

Business Needs
Customer Service
Agent Productivity
Industries
Horizontal Product
Consumer Goods
High Tech
Personas
Data Analyst
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile