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IrisAgent - AI-powered Support Automation with Generative AI Answers
AI-Powered Case Tagging and Answers to improve productivity and MTTR
$10,000 USD/company/year
- Industries
- Horizontal ProductConsumer GoodsHigh Tech
- Business Need
- Customer ServiceAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
IrisAgent is a leader in support automation with AI-powered answers and tagging to help you boost agent productivity and speed up Mean Time To Resolution (MTTR). It delivers proactive support via real-time triaging, and co-relation of cases to bugs.
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Showing 5 of 5 Reviews
Seamless Integration, Effective tool.
Have recently integrated it with our Salesforce account. The integration was seamless with almost zero friction in onboarding. Really enjoying the automation of workflows this tool offers especially given we are a fintech company and there are repetitive requests that it is able to automate. The Agent Assist has been a life saver for our agents. Earlier they would manually check our knowledge base for each ticket but now similar tickets and resolutions based on the knowledge base are shown in the CRM itself Highly recommended tool for anyone looking to automate their customer support with GenAI
Best AI tool for support team
As the head of my organization's customer support team, escalations is a metric that we track proactively. After integrating IrisAgent in our Salesforce , the customer escalations have reduced to almost zero. I am quite impressed with the accuracy of the responses i.e. more than 90%. The tools I had used in the past were only 60-70%. Our Agents would spend even more time correcting those incorrect responses which hasn’t been the case now. Really love this tool
Review after using IrisAgent for 6 months
1. The IrisGPT chatbot has been a lifesaver. We have 40% less inbound queries to our Agents. 2. Its Agent Assist integration in Salesforce has dramatically decreased the resolution time ~10x 3. We haven't got a single customer escalation due to its 360 customer health view. 4. Its AI tagging has been extremely resourceful in triaging for our product teams Would highly recommend it. Definitely worth a shot! I
AI that actually works!
Our team was pleasantly surprised how effective IrisAgent was compared to other solutions that we tried in the past. We used to manually categorize tickets and that had a lot of errors. IrisAgent completely automated that process and generated insightful dashboards about top problem areas. We are also using its suggested answers feature where it is helping our agents find answers faster.
Highly recommended app for Agent Assist
We use IrisAgent to respond to cases faster and take up more workload than before. Its AI has been every effective in finding needle in the haystack, from our articles, cases, and jira issues. Highly recommend!