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Quark.ai Generative AI for Autonomous Support

By Quark Inc

Customer Cases, Resolved

No Ratings
Starting at $3,500   USD/company/year
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Business Need
Agent Productivity
Field Service
Ecommerce
Requires
Sales Cloud
Service Cloud
B2B Commerce

The Industry’s Best Generative AI Platform for Customer Support with Salesforce. Quark.ai’s Autonomous Support Platform, QuarkGPT, is a pre-trained platform to transform your technical, field and sales support with faster, more automated operations.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
B2B Commerce
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Quark/2.0.1.1 2.0.1
Listed On
04/07/2021
Latest Release
08/22/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 4
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.0.1
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/02/2021

Additional Details

With QuarkGPT, Generative AI can be deployed to automate key business processes for organizations to speed time-to-customer value, reduce cost, and improve employee efficiency. The Quark.ai technology is purpose-built to Generate Customer Support Answers with High Accuracy and Complete Traceability, at a Low Cost. With integration with Salesforce.com. teams can leverage Quark.ai to enhance technical support, field support or sales support workflows and eliminate hours of searching and reading documents. Quark.ai can be used to extend Salesforce to provide customers with next generation self-service via chatbot, voicebot and even auto response to email and support tickets. Together with Salesforce, Quark.ai technology optimizes the customer support lifecycle by delivering the right information at the right time, empowering customers, as well as enabling sales and technical support professionals to resolve the customer’s issues fast.

Need help?

Quark Inc

We provide support via email and through our case management system. The details are finalized when you sign an agreement with Quark.

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