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Quark.ai Generative AI for Autonomous Support

Customer Cases, Resolved

Overview

The Industry’s Best Generative AI Platform for Customer Support with Salesforce. Quark.ai’s Autonomous Support Platform, QuarkGPT, is a pre-trained platform to transform your technical, field and sales support with faster, more automated operations.

See How Quark.ai Generative AI for Autonomous Support Works

Our turnkey SaaS platform ingests all your reference documents, both structured (DB/Excel) and unstructured (HTML/PDF/Word etc.), to provide instant answers to user queries
Our customers are seeing >93% accuracy, 100% traceability, and minimal hallucination with Quark.
Our proprietary Generative AI technology delivers all this using GPT 3.5 instead of the far more expensive (30x) GPT 4.

With QuarkGPT, Generative AI can be deployed to automate key business processes for organizations to speed time-to-customer value, reduce cost, and improve employee efficiency. The Quark.ai technology is purpose-built to Generate Customer Support Answers with High Accuracy and Complete Traceability, at a Low Cost. With integration with Salesforce.com. teams can leverage Quark.ai to enhance technical support, field support or sales support workflows and eliminate hours of searching and reading documents. Quark.ai can be used to extend Salesforce to provide customers with next generation self-service via chatbot, voicebot and even auto response to email and support tickets. Together with Salesforce, Quark.ai technology optimizes the customer support lifecycle by delivering the right information at the right time, empowering customers, as well as enabling sales and technical support professionals to resolve the customer’s issues fast.