Watson Assistant Integration

Customer service is often a trade-off between reducing operating costs or customer experience. Watson Assistant enables you to deliver consistent, automated self-service that customers want, with seamless hand-offs to your live agents for complex issues.

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See How Watson Assistant Integration Works

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Watson Assistant is a conversational AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot - it uses market-leading AI under the hood to understand what users are actually trying to accomplish. This means your customers are no longer subjected to basic chatbots saying "I didn't quite catch that. Can you try rephrasing?" With Watson Assistant, you can handle complex customer needs, not just FAQs, and ensure no problem goes unresolved.    This pre-built integration with Salesforce Service Cloud combines the power of Watson Assistant with the human touch of your live agents into a delightful customer experience. Now, your customers  can easily get answers to their problems  or connect with an agent when they need to, all without ever leaving the chat window or picking up the phone.    Combine the power of Service Cloud with Watson Assistant to give your customers the experience they deserve.