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SupportLogic Knowledge Agent - Precision Answer Engine
Stop searching, start getting precise answers
Starting at $25,000 USD/company/year
- Industries
- High Tech
- Business Need
- Customer Service
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Resolve SX eliminates knowledge gaps and solves issues quickly with accurate answers for your support teams and customers. Precision RAG reads the details of a case, compares it to every connected data source, and returns the best available answer.
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Showing 3 of 3 Reviews
xFind - perfect solution for both internal and external searching
I highly recommend xFind for both internal use by Support Agents, and external use by customers on a community. Keyword-based search engines were challenging for us because all of the products we support share the same terminology. What made xFind stand out for us was its natural language, contextual-based search. Plus we were looking for a solution that could easily fit into our existing page designs, and the team at xFind was a dream to work with, accommodating all our unique requirements in a quick deployment schedule. The service is excellent!
xFind —great tool for the customer support
I do recommend trying/getting xFind tool because it s now a great addition and help for our Support team. It can be implemented in the Omni-chat, saving many engineers' time. The search is very precise, it is learning fast and improving. We use it a lot and the team's satisfaction is on a high level. The service is excellent and xFind representatives are very responsive. They are implementing new features, statistics insights, and enhancements :)
xFind - finally a tool that you don't need to market to have your employees adopt and use
I recommend xFind for 2 main reasons: 1) The service is excellent and always responsive 2) It provides a lot of value for sure but at the same time, as a manager, I really didn't have to invest too much energy trying to get my employees to adopt it. It's pretty easy for service agents to see and understand the value that xFind provides and how it makes their job easier. Recommended.