Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Media Files Player – A Salesforce Media Play Component
A tool to play Salesforce media file attachments
- Requires
- Platform Cloud
Media Files Player helps you play attachments in Salesforce. Users can play video files, play audio files, and preview images directly into their Salesforce org, without downloading them in their personal system.
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 10 of 14 Reviews
Trying to figure it out...
Just installed this in my sandbox today. Can the app play WAV files? That is our file format for voicemails. I uploaded a WAV file, it shows in the Media Player section, but the "Play" button is grayed out.
Amazing Feature but No Support ??
Came across this APP recently, it works great with injecting code into the instances, however to make sure we're making the right choice, the Day 2 support reliability pushes the concerns as not every app listed passes security requirements, there are material concerns around vendor reliability and long-term support. Tried to reach the team via below emails just to receive undelivered email. "support@fexle.com" <support@fexle.com>; "sfsupport@fexle.com" <sfsupport@fexle.com>
Works Perfectly !
Great option if you need to play videos shared by customers over a Messaging Session record ( Whatsapp )
mp4 files are not playing Inline
It is not playing the videos. When we click on video, is asks to download. Doesn't paly inline. This is how it works? Can't we paly it inline?
Simple yet effective.
It's the easiest way to allow users to play audio files from a record. Great work!
Trying to setup for email to case, have not heard back from Fexle Support
I am trying to set up Media Files Manager for email-to-case in our sandbox environment, and I've contacted Fexle's support email twice now for assistance but have not heard any response.
Bhawani Sharma
Double Star Ranger
Hi Emese, We still don't see any email from you. I just sent you a Test Email on your email address. Please check if you see that and acknowledge. We will setup some time early next week to discuss and solve your issue with package.
Bhawani Sharma
Double Star Ranger
Hi Emese, We didn't receive any email from you for support. Can you please recheck email address and cc sfsupport@fexle.com and escalations@fexle.com? Apologize for the inconvenience.
Simple and efficient
Love it. Help adoption to display video/ tutorial for the internal users. Well done!
Works very well
Hi, This application works for the files directly uploaded to any object, Only drawback is it doesn't recognoze the files coming through email-2-case functionality, Can you tell us how we can enable this application to work for the audio files coming through email-2-case?
Bhawani Sharma
Double Star Ranger
Hi Raghu, Thanks for your feedback. Would you please email the issue at sfsupport@fexle.com? We will get in touch with you very quickly. And yes, it's possible to connect the files coming through Email2Case.
Nice tool with great functionalities
There is no better tool than Media Files Player that can help you access and view your media files into your Salesforce org. The best part is, you can also access media files hosted on the external server.
Awesome Tool
Nice tool for playing video, audio files directly into Salesforce org and very smooth and easy to use.
Sorry for the delayed response here. It works very well for video. Did you create the metadata properly? Please reach-out to support@fexle.com so we can help you configure it.