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ByBox: Modern field inventory management

Turn field service inventory into a strategic advantage

Overview

Ensure visibility and control of your parts to the field service edge with ByBox so that you can deliver a seamless field service experience. ByBox can help you boost first time fix rates, improve technician productivity and optimize inventory holding.

See How ByBox: Modern field inventory management Works

Improved customer experience based on better first time fix rates and reliable SLA performance
Clear part visibility to the field service edge to enable real time assignment to field technicians
Increased productivity through reduced travel, fast part pick-up and easy returns. (This also increases time with customers and reduces travel emissions.)

ByBox Edge3 and Salesforce Field Service provide a seamless customer experience allowing you to handle service calls, schedule field technicians, check availability of the part(s) and to order or reserve them for collection. Completed in real-time this allows customer facing teams to confirm the job, certain in the knowledge that everything needed will be ready for collection. For field technicians they have the confidence that the part(s) will be held securely until they’re ready to pick it up from a location close to them. Together ByBox Edge3 and Salesforce Field Service can improve customer satisfaction, increase visibility and optimize your field operations.