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Field Service Management for Salesforce

** Field Service Solution and Onsite Job Management

Overview

A Field Service Management application for Salesforce. Improve and optimize operational efficiency and boost your First-Time-Fix rate by over 35%. Field Service management & automation solution for small and medium businesses.

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See How Field Service Management for Salesforce Works

  • Features: • Case to Work Order Creation   • Inventory Management • Dashboard Analytics • Service Acknowledgment • Manage Service Order Report

  • Benefits: • Schedule & dispatch technicians with the right skills, and availability & reduce travel time • Real-time Synchronization of Information e.g:- - Technician’s last known location - Status of Work Orders - Field Inventory Levels - Field Reports

  • What's more? • +35% First-Time-Fix rate with best-fit Technician allocation • 20% shorter Case to Work Order completion cycle • 28% improvement in CSAT • Up to 15% further reduction in Field Service costs based on Work Order Scheduling travel time

FieldForcePro app caters to the field service management needs of Manufacturing, Retail, Telecommunication, Engineering, Construction, Public Sector & several other industries. Leveraging the powerful Salesforce Lightning platform, our field service management solution provides greater collaboration between Contact Center Agents, Dispatcher Agents & Field Service Technicians by providing access to real-time data anywhere, anytime. • Opportunity to Work Order & Case to Work Order creation • Assisted Scheduling and assignment of Work Orders to Field Service Technicians based on Service Territory, Work Type, Skillset, Service Duration, Business Calendar & Field Reps Travel Time • Notifications to Field Technicians on assigned Work Orders in Real-time • Preview & generate service orders with one click, supporting service order reports tailored to the business needs • Customer Signature as an acknowledgment of Work Order service completion • Inventory Management of serialized and non-serialized parts • Real-time Field Service performance reports & dashboards are driven by field service-specific KPIs • Unlock the full potential of your Salesforce Field Service

Categories

Business Needs
Field Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Community Builder
Managed Package
Salesforce Mobile

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