Usabilla Integration for User Feedback Management

From a bad experience in the payment process to a product improvement suggestion, your company can receive all sorts of feedback. To get the most value out of your collected insights it's important to incorporate Usabilla data into your Salesforce Cloud. With this integration, you can now manage Usabilla feedback items as part of your Salesforce workflows in a flexible manner. Organise each item according to its level of priority and save time by differentiating business critical issues from less urgent suggestions with the appropriate business rules. Once feedback is analysed and structured, it is important to take action. To prevent feedback from going unnoticed, this app also helps to get the relevant feedback items into your Salesforce dashboard. With Salesforce, it’s easy to get back to your customer about their requests. The integration also makes it easy to assign items and notify other colleagues on what issues need addressing. To keep a clear overview of what’s going on with collected feedback, you can set up filters and leverage Salesforce's reporting as well, so you can stay on top of closing the loop on the received feedback from your customers.