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External Routing Connector for Genesys

By Softphone

External Routing Connector for Genesys PureEngage and PureCloud

No Ratings
€15   EUR/user/month

Discounts available for nonprofits

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Business Need
Agent Productivity
Requires
Sales Cloud
Service Cloud

The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server).

  • External Routing Connector for Genesys and WDE Connector

  • External Routing Connector for Genesys and WWE Connector

  • External Routing Connector for PureCloud

Highlights

Salesforce Chat, Email, Case, Task enhanced routing capabilities through Genesys routing engine (workitems and third party channels)

Agent presence controlled in a single place for both Salesforce and Genesys (when combined with Workspace Connector) Allowing a single Universal Routing Queue and blending media on a single agent (Salesforce and Genesys channels on the same agent).

Unified reporting for all the channels (both Salesforce and Genesys).

Provider Details

Softphone
Milan, Italy
Founded
2004
Website
Email
Phone
+39 02 8716 5041

Softphone IT System Integration is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. With more than 15 years of experience in Genesys products, Softphone is the right partner to tackle any Contact Center Project.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Volume discount is applied above 100 users.

Default Plan

€15 EUR/user/month