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External Routing Connector for Genesys

By Softphone

External Routing Connector for Genesys PureEngage and PureCloud

No Ratings
€15   EUR/user/month

Discounts available for nonprofits

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Business Need
Agent Productivity
Requires
Sales Cloud
Service Cloud

The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server).

  • External Routing Connector for Genesys and WDE Connector

  • External Routing Connector for Genesys and WWE Connector

  • External Routing Connector for PureCloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
cti-connector-omni/2.28.0 2.28.0
Listed On
12/19/2018
Latest Release
06/04/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.14.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/07/2021

Additional Details

The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server). This allows blending agents for both Salesforce and Genesys digital channels. With the Workspace Connector, the agent presence can be controlled by a single application (Genesys). This Connector allows a consistent and unified reporting on all the voice and digital channels (both for Salesforce and Genesys channels).

Need help?

Softphone

Milan, Italy

Business hours - dedicated NOC Support Out of ours - email support

Support Phone+390287165941
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