Emma for Salesforce | Email Marketing & Mass Email for Agencies

Challenging to get used to, but customer service is excellent

As a small nonprofit organization, it has been a challenge to find the time to get used to the small changes that came from moving over Emma for Salesforce. One specific task I had not been able to complete (successfully creating a new group for specialized emails) - I had tried many times but in the end gave up. I finally decided I would somehow try to figure it out...which I could not do on my own. I contacted customer service through their online support form, with no optimism that I would receive a response in the time frame I needed. Well, I was taken by surprise to receive a courteous, helpful email from Ross only 2 minutes after submitting my form. Ross solved my issue immediately and provided a very helpful video to explain what I was missing. I was shocked at the exemplary customer service - shocked and so very grateful.

Struggled but we are figuring it out

The documentation on the syncing process was pretty light on content. B12 does not offer phone support which after hours and hours of emailing lengthy questions, would have seemed a cheaper and faster option. They are working on supporting reporting "bounced" emails from Emma to SF so we can update our contacts in Salesforce. They are working to update this functionality.

Customer service is super outstanding

So glad to have purchased this connector. Customer service at Beaufort 12 is super outstanding. Any time I have a question (and I am a total nube at data in Salesforce) they jump to answer and help out. I now have reporting on what audience is and isn't in Salesforce, invaluable info for our company. This app has removed a lot of gaps for us. Don't hesitate to buy their products.

Works Great!

Very happy with our implementation so far. Customer service is very prompt and helpful. It couldn't have come out at a better time as my company was beginning to shop around for a email marketing platform that had a Salesforce implementation. Syncing data and adding members to audience groups saves an immense amount of time. Well worth it. Being able to generate reports from Emma data with the power of Report Builder. Does everything it says it does.