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Assign Topics Unscoped

Assign topics to objects and articles for any community in one place!

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Lifelong learners who have earned the Ranger rank or higher on Trailhead
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Has Worked Great, But Experiencing an Issue

This has worked well for us, but we have run into an issue and are looking for assistance. Our users are no longer seeing the various Community options in the "Select Internal Org or Choose External Community". As an Admin, I still see those options, but the users who have been utilizing this feature for a while do not. I've checked that their Profile permissions have not changed, and their Profile is still a member of the Communities they would want to choose in this drop down. We have reached out to Salesforce to look at this with us, but their ability to assist with this managed package is limited. I have not been able to find a way to contact Salesforce Labs, as the "Email" link below is not accessible for me. I also was not able to access the Documentation link through Quip. Can someone help me with some contact information to help us troubleshoot our issue?

Great Addition and very useful!

We are also using this for Knowledge Articles. In an upcoming redesign of our Community, we've identified we'd like to create "micro-sites" which means a page would aggregate all content matching that Topic; sort of like the current Topic Detail page on steroids! This might help us get there. Wondering could it also be applied to CMS content or Appinium Media or Learning content?

George Abboud
All Star Ranger
09/03/2020

Hey Brian, thanks for the feedback. Just to clarify, this component is used in the org's Lightning Experience (not the community side) but it is used to manage topics for the communities from there. Having said that, this app should work for any object detail page on condition that you can actually build a lightning page for that object. The last time I checked, you cannot build a lightning page for CMS yet, and if that's still true, then this component won't work for CMS until that's possible. Once it's possible, it should work. As far as the other objects that you're referencing, i'm not familiar with them, but if they are custom objects in a managed package, then the same thing applies...as long as you can build a lightning page and drag/drop this component to those lightning pages per object, and enable topics for those objects, then it should work.

Meredith Ready

Met our needs

This solved a problem for us in implementing a Knowledge Community for a client. A group of non-admin users wanted to manage Article Topics so that they would show under the appropriate topic in the Community and this app enabled us to extend those permissions. There was one problem we ran into that I wanted to post here so others experiencing it would know how to solve it. Our non-admin users were getting this error message at the top of the page when the component was loaded on the page, "Resource Not Found." After granting access to the Community to our internal users, they no longer experienced this error. Steps to fix: 1. Navigate to Community Workspace for Community they are attempting to add topics for 2. Click on Administration panel then select Members in the sidebar 3. Add appropriate profile or permission set for users that need to manage topics to the selected column and save

George Abboud
All Star Ranger
11/07/2019

Thank you very much for posting this issues/fix Meredith! I have updates the notes on the listing to highlight that users using this component should be members of the community for which they're managing topics.

Exactly what the doctor ordered!

This component has helped solve a major pain point for our Knowledge Manager. We have hundreds of articles and having to jump inbetween our internal org and our community is a major pain. This allows us to manage an article's topics without having to switch into Community Workspaces. The only bit of a feedback that I can give for this app, which is also why I couldn't give it 5 stars, is to allow us to change the default network that pops up in the picklist. We hardly ever use articles internally and are usually managing article topics for our communities. It would help us save a few clicks every day if this component allowed us to choose one of our communities as the default instead of our internal org.

George Abboud
All Star Ranger
01/15/2020

Correction to the previous comment: V1.1 now has the option to choose a default community from App builder as you're configuring the component.

George Abboud
All Star Ranger
01/15/2020

V1.1 now has the option to choose a default community from Community or App builder as you're configuring the component.