Knowledge Article Feedback

Same app available Lightning Knowledge Feedback

What is difference between this App and Lightning Knowledge Feedback ?(https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FP1A8UAL) both are from Salesforce labs

General Reason is not working

I am able to Submit the Flow/LWC but after saving the record General Reason Picklist Retain it's Value. DO let me know if there is a solution for this

Promising but too many glitches

Latest problem...I cannot get the list of reasons to appear for users other than the system administrators. I even assigned the included permission set and that did not fix the issue. No documentation and no support...this is not a recommended product.

For Guest User

right now, guest user is only able to select like/dislike button and after clicking it, nothing happens and feedback box also doesn't appear for guest user. how to fix this?

Upvote is not changing from 0 to 1

Anyone running into an issue with the upvoting? When the thumbs up or down are pressed it is providing the fields to fill out but the 0 is not changing to a 1 like I would expect. Is this a permissions issue?

Not working for community user

In spite of giving Apex class and Custom Object permission to Community user profile, Article feedback object records are not creating although it does display success toast message. Can someone help me with solution?

Does this support Classic version of salesforce ?

We are going to install this package in one of our classic platforms. does this support Classic platform ?

No translation option available

I'm facing the same issues others already mentioned. We are not finding a way to translate this component to our current community site's default language. Neither translate workbench or app builder shows anything related to translate any label or option for this component. The solution mentioned here before for Multi-lingual support is not currently presented on our version, which was downloaded recently. We are not able to edit the labels.

Works well, reports are good but it needs a couple of enhancements for 5 stars!

This works really well, much better than the OOTB voting feature. You can do the following at a glance: 1. Vote thumbs up or down 2. Give feedback reasons from a dropdown, e.g. typo needs correcting 3. Give further notes to explain in more detail. 4. Feedback is raised as a Knowledge Feedback task, for review. You can assign to people and notify them via email. 5. Reports can be created to see overall customer satisfaction and ratings AND you can view who reported it, should you need to contact them again. Overall, very good! There are however a few things I think would enhance this, is it possible to raise this with you guys? a) An email notification is sent when a task is assigned to someone, good! We cannot however edit this template, could this be possible? Its in the code. We want to edit it to give our engineers and users more up to date info and automate it. b) Can emails be sent to the customer reporting the feedback to? so we could keep it all full circle inside the task and this can be viewed by anyone overseeing/reviewing? c) Reporting linked to Knolwedge articles - this would be good and make sense as they are all related. I see someone has commented below about how to do it, so good but maybe just mention this in your guides too to help other companies utilise it? Thanks for your efforts on this, it has helped us a lot since implementation!

Status as of Dec 3, 2020

1. Check that User Profiles (including the Guest user profile used on your community) have access to the custom metadata type (Reason), apex classes artfeed.ArticleFeedbackCtrl, artfeed.ArticleFeedbackCtrlTest and artfeed.FLSCheck) and custom object (Article Feedback). 2. Feedback provided by Community users (both Guest users and authenticated users) does not get saved even though the success message is displayed. 3. Users can submit endless Article Feedback records non-stop. Ideally, the component (specially on Communities) should become read-only on articles users have already provided feedback on. 4. No multi-lingual support. 5. It is possible to truly relate the Customer Feedback records to Knowledge Articles. Follow these steps: 5.1. On Article Feedback object, create Lookup field to Knowledge Object. Call the field "Knowledge Article". Make the field readable to all users and place it on the Article Feedback page layout. Add the Article Feedback related list to the Knowledge Article page Layout. 5.2 Create a Process Builder on the Article Feedback object. Only when a record is created. Criteria: No criteria. Action: update the Article Feedback record by updating he new custom field (Knowledge Article) using a formula that uses the Article Feedback field Article Id. This is the formula: [artfeed__Article_Feedback__c].artfeed__Article_ID__c 5.3 You can now create a Report Type with Knowledge Articles with Article Feedback records.