Shift Technology - Claims Automation
Deliver an exceptional customer experience by resolving claims instantly
Overview
Shift Claims Automation enables you to resolve claims instantly by making decisions with AI. By embedding this capability in claims declaration and update journeys available to any CSRs, Shift reduces claim resolution time and human touches.
See How Shift Technology - Claims Automation Works
Claim journeys for agents and CSRs directly in Salesforce
Instant decisions on coverage, documents, liability and fraud
Next best action suggested on claims to speed up the process during the whole claim cycle
Shift Claims Automation enables you to resolve claims instantly by making decisions with AI. By embedding this capability in claims declaration and update journeys available to policyholders, agents and CSRs, Shift Claims Automation reduces claim resolution time and human touches. Shift Claims Automation integrates seamlessly with Salesforce. Data entered via claims journeys is integrated directly into the Salesforce data model. Agents and CSRs can declare claims without leaving the Salesforce UI, while benefitting from a built-for-claims experience. AI decision-making enables you to immediately propose solutions to policyholders, empowering your agents and CSRs and delighting your customers. Resolve claims directly in Salesforce, simplifying your operations and reducing the burden on your claims handling team.
Categories
- Business Needs
- Productivity
- Industries
- Financial Services
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyPerson AccountsManaged Package