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Shift Technology - Claims Automation
Deliver an exceptional customer experience by resolving claims instantly
- Industries
- Financial Services
- Business Need
- Productivity
Shift Claims Automation enables you to resolve claims instantly by making decisions with AI. By embedding this capability in claims declaration and update journeys available to any CSRs, Shift reduces claim resolution time and human touches.

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Compatibility
- Salesforce Editions
- ProfessionalEnterpriseEssentials
App Details
- Version
- Claims_Automation_Managed/March 2021 1.1 1.0.0
- Listed On
- 04/29/2021
- Latest Release
- 03/03/2022
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyPerson AccountsManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 1Custom Apps: 0
- Lightning Components
- Global: 2App Builder: 1Community Builder: 1
- Languages
- EnglishFrenchJapaneseSpanish
Security
Additional Details
Shift Claims Automation enables you to resolve claims instantly by making decisions with AI. By embedding this capability in claims declaration and update journeys available to policyholders, agents and CSRs, Shift Claims Automation reduces claim resolution time and human touches. Shift Claims Automation integrates seamlessly with Salesforce. Data entered via claims journeys is integrated directly into the Salesforce data model. Agents and CSRs can declare claims without leaving the Salesforce UI, while benefitting from a built-for-claims experience. AI decision-making enables you to immediately propose solutions to policyholders, empowering your agents and CSRs and delighting your customers. Resolve claims directly in Salesforce, simplifying your operations and reducing the burden on your claims handling team.