CloudTalk CTI for Salesforce: Global Calling, SMS, Cadences & Einstein AI

Very good overall, but it could still use some polishing

I use it every day and it’s easy to work with and very helpful. That said, there are still a few things that could be improved, and I occasionally encounter some bugs

Cloudtalk is amazing for working with Salesforce

We are using Cloudtalk on our Salesforce isntance for the last 3 years. The connection is great and it fully sync with our Salesforce instnace. Cloudtalk provide a lot of functionlities and analtics to measure the usage. On top of everthing I must mention the our CSM provide us an amazing support, and I feel that and there's always assistance to find solution or suggest workarounds for us.

Definitely recommended

CloudTalk is easy to use and very helpful. works smoothly, and it makes communication simpler.

Solid calling solution

Simple to use, nice interconnection, admin functions are enough... Is is the way to go in my opinion considering price/quality

A Solid Cloud-Based Call Center Solution

CloudTalk is a powerful yet easy-to-use cloud-based call center solution designed for sales and customer support teams. It offers seamless integrations with popular CRMs like HubSpot, Salesforce, and Pipedrive, making workflow automation smooth and efficient. The call quality is excellent, and features like smart call routing, call recording, and analytics help teams optimize performance. The user interface is intuitive, and setup is quick, even for non-tech users.

Overall a good app

For the most, does what you need a Softphone to do. I feel these applications always come with some complications and CT is not an exception. We’ve had many successful calls using CT. My 2 biggest gripes are phone numbers must be in international format in SF for sync to work and the support team is based in EU so hard to catch them later in the day.

Simplicity at its finest!!

With CloudTalk, it's been super easy and simple from my initial enquiry to having it implemented and integrated with our CRM system. They did everything they could to accommodate our needs and I couldn't recommend them enough. If you're looking for an effective system where everything is in one place, get CloudTalk!

Make your work life as simple as possible

Cloudtalk x Salesforce integration allows us to better understand our data, and automate tasks like call logging, placing phone calls, or tracking data which effectively leads to more sales.

Everything in one place that actually works!

Integration makes it incredibly easier to reach out to prospects thanks to auto dialers. Also every outbound call gets automatically logged and recorded, making it incredibly easier to track each of our teams’ productivity. The overview of the statistics is also very nice and the CloudTalk team also contributes ideas about tailor-made solutions. I will definitely recommend to anyone!

Reliable click-to-call for Salesforce

CloudTalk is very easy to setup and use. I liked that they could provide us with local phone numbers in countries where other vendors couldn't (e.g. Croatia, South Africa, Chile). Also, call quality is stable and overall I just like using it on daily basis.