MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

NPS, CSAT & VOC Surveys | AI-Powered Customer Experience for Salesforce

By SalesHub, LLC

Hire an AI agent to run your CX - 100% native, 95% less than Qualtrics

$3,500   USD/company/year

Discounts available for nonprofits

Try It
Industries
Financial Services
Healthcare & Life Sciences
Professional Services
Business Need
Customer Service
Marketing
Surveys
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Automate NPS, CSAT, VOC & CES surveys from any Salesforce event. AI agents classify Promoters, Detractors & Passives, auto-create Cases, launch nurture flows, and brief leadership - 100% native. No third-party tools.

  • Don’t Miss Out on Feedback: Send a CSAT Survey for Every Closed-Lost Opportunity

  • Net Promoter Score (NPS Survey) solution by SalesHub

  • Automatically Trigger NPS Surveys with Every New Salesforce Contact

  • Milestone check: After a demo or proposal, share your experience and how we can improve

  • Post-Win Analysis: Identify winning factors and customer satisfaction after closing a deal

  • Renewal Opportunity: Identify renewal factors and customer satisfaction after renewing a deal.

  • After key sales milestones, gather feedback to understand the customer's experience

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Essentials
Additional Requirements
Additional Requirements Salesforce account for integration. Browsers: Latest versions of Chrome, Firefox, Safari, and Edge. Devices: Desktop, tablet, and mobile support.

App Details

Version
NPS Survey Builder App/NPS 1.0 2.4.2
Listed On
12/31/2019
Latest Release
08/12/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 27
Custom Tabs: 22
Custom Apps: 1
Lightning Components
Global: 56
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.3.7
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/31/2025

Additional Details

Our NPS and Customer Experience (CX 360) solution helps businesses measure and improve customer satisfaction through custom surveys. The powerful, intuitive platform allows you to create any type of survey or form to collect valuable data, analyze responses, and drive actionable insights for better decision-making. Key Features: Custom Survey Builder: Design surveys, feedback forms, or polls tailored to your specific needs. Seamless Salesforce Integration: Directly sync survey responses with Salesforce to track customer sentiment and take action in real-time. Advanced Analytics: Gain insights from collected data with powerful analysis tools to identify trends and areas for improvement. Automated Follow-ups: Trigger follow-up surveys based on customer interactions, ensuring timely responses. CX 360: Get a holistic view of customer experience across touchpoints, helping to improve service delivery and customer relationships. This solution is ideal for businesses seeking to improve customer service, optimize experience management, and drive customer loyalty by continuously measuring and acting on NPS and CX data.

Need help?

SalesHub, LLC

Atlanta, Georgia

For assistance with the NPS Survey solution, visit https://saleshub.info/nps-survey for FAQs and resources. For direct help: Email: support@saleshub.info In-App Chat: real-time assistance Phone: 1 (833) 733-2468 (urgent issues, business hours)

Support Phone1.833.733.2468
Other ResourcesEmailTerms & Conditions