NPS Survey by SalesHub | AI NPS, CSAT & CES Surveys Native to Salesforce
Turn every survey score into a Salesforce action, automatically.
Overview
Send NPS, CSAT & CES surveys automatically when a Case closes, a deal is won or any Salesforce record changes. AI reads every reply and acts: Detractors open a Case, Promoters get a review ask. 100% native, so your data never leaves Salesforce.
See How NPS Survey by SalesHub | AI NPS, CSAT & CES Surveys Native to Salesforce Works
Auto-send NPS, CSAT & CES surveys on Case Close, Opportunity Won/Lost, onboarding or any Salesforce event
AI closes the loop: Detractors open a priority Case, Promoters get a review request, Passives enter a nurture flow
100% Salesforce-native: every response links to Account, Contact, Case & Opportunity, and data never leaves your org
Send your first NPS survey in ~10 minutes with 70+ survey templates and 40+ branded email templates
No-code survey builder: 15+ question types, conditional logic and skip patterns
CX360 dashboards: NPS, CSAT, response rate & loop-closure trends by rep, team and region
Customer, employee & partner feedback from one platform, all reportable in standard Salesforce reports
Supports GDPR/CCPA programs with Salesforce security, sharing rules and field-level permissions
Enterprise Voice of Customer from $3,500/year, a fraction of standalone CX suites. Free trial, no credit card to install.
Most feedback tools collect a score and stop. NPS Survey by SalesHub runs inside Salesforce and acts on every response, so no unhappy customer slips through. HOW IT WORKS 1. Trigger: send a survey when a Case closes, an Opportunity is won or lost, onboarding ends, or any record changes. No code needed. 2. Collect: branded email and web surveys with 15+ question types, conditional logic and 70+ ready-made templates. 3. Act: AI classifies each reply. Detractors open a priority Case for the owner. Promoters get a review request. Passives enter a nurture flow. 4. Improve: CX360 dashboards track NPS, CSAT, response rate and loop closure by rep, team and region. WHY TEAMS CHOOSE IT - 100% native: responses link to Account, Contact, Case and Opportunity. No middleware, no sync, no data leaving Salesforce. - Fast start: send your first NPS survey in about 10 minutes. - One platform for customer, employee and partner feedback. - Built for GDPR/CCPA programs, with Salesforce security and sharing. - Enterprise Voice of Customer for a fraction of the cost of standalone CX suites. Start a free trial today, or book a demo at saleshub.info/nps-survey.
Categories
- Business Needs
- Customer ServiceMarketingSurveys
- Industries
- Financial ServicesHealthcare & Life SciencesProfessional Services
- Personas
- AdministratorBusiness UserService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceManaged PackageLightning App BuilderSalesforce Mobile