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NPS, CSAT & VOC Surveys | AI-Powered Customer Experience for Salesforce
Hire an AI agent to run your CX - 100% native, 95% less than Qualtrics
Overview
Automate NPS, CSAT, VOC & CES surveys from any Salesforce event. AI agents classify Promoters, Detractors & Passives, auto-create Cases, launch nurture flows, and brief leadership - 100% native. No third-party tools.
See How NPS, CSAT & VOC Surveys | AI-Powered Customer Experience for Salesforce Works
✓ Auto-trigger NPS, CSAT & CES from Case Close, Opp Won, Onboarding, or any Salesforce event
✓ Save up to 95% vs. Qualtrics & Medallia — enterprise Voice of Customer at a fraction of the cost
✓ CX360 real-time dashboard: response rates, loyalty trends, loop closure rates — by rep, team, and region
✓ Customer, Employee & Partner listening from one platform — NPS, CSAT, CES, and custom feedback
✓ GDPR/CCPA compliant — data stays in Salesforce. Zero third-party data transfer.
✓ AI agents classify every response: Detractors → P1 Case. Promoters → review request. Passives → 30-day nurture.
✓ 100% Salesforce-native — responses map to Account, Contact, Case, Opportunity. Your data never leaves SF.
✓ 70+ pre-built survey forms + 40+ branded email templates. Send your first NPS survey in 10 minutes.
✓ 15+ question types, conditional logic, skip patterns, no-code survey builder
Our NPS and Customer Experience (CX 360) solution helps businesses measure and improve customer satisfaction through custom surveys. The powerful, intuitive platform allows you to create any type of survey or form to collect valuable data, analyze responses, and drive actionable insights for better decision-making. Key Features: Custom Survey Builder: Design surveys, feedback forms, or polls tailored to your specific needs. Seamless Salesforce Integration: Directly sync survey responses with Salesforce to track customer sentiment and take action in real-time. Advanced Analytics: Gain insights from collected data with powerful analysis tools to identify trends and areas for improvement. Automated Follow-ups: Trigger follow-up surveys based on customer interactions, ensuring timely responses. CX 360: Get a holistic view of customer experience across touchpoints, helping to improve service delivery and customer relationships. This solution is ideal for businesses seeking to improve customer service, optimize experience management, and drive customer loyalty by continuously measuring and acting on NPS and CX data.
Categories
- Business Needs
- Customer ServiceMarketingSurveys
- Industries
- Financial ServicesHealthcare & Life SciencesProfessional Services
- Personas
- AdministratorBusiness UserService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceManaged PackageLightning App BuilderSalesforce Mobile