Narvar Track Connect & Care

Additional Details

Narvar's Track Connect & Care app triggers case generation for order or shipping incidents and uses Narvar’s data on over 7 billion consumer interactions to help quickly identify the issue and assist in troubleshooting. Through the Narvar Track page, consumers can proactively inform customer care representatives that there is a delivery issue with their package. Once a case is generated, care representatives have easy access to all required information in one complete instance. Alternatively, customer care representatives can utilize our advanced look-up functionality to expediently find relevant Narvar shipping data for any order in question, regardless of how the consumer chooses to reach out. By automating the case alert process and quickly surfacing important delivery data, such as order number, carrier, and delivery date, in one window, customer care agents are able to decrease call handling time and close more cases. Greater insight and visibility into delivery issues means better service for your customers, fewer replacement orders and ultimately an improvement in long-term customer loyalty. Reach out to your Narvar Account Rep to enable this package.