Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
FORWARD
We're a Consulting Partner focussed on multi-cloud implementations.
- Industry Competencies
- AutomotiveConsumer GoodsProfessional ServicesRetail
- Product Competencies
- AgentforceAgentforce CommerceAgentforce MarketingAgentforce SalesAgentforce ServiceData 360Platform
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 52
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 165
We help our clients FORWARD by identifying and implementing their Commerce, Marketing and Service Cloud needs, becoming a true customer centric company using the state-of-the-art Salesforce Customer Success Platform.
Description
FORWARD is a Salesforce driven digital agency. Forward is part of Xplore Group, a division of the Cronos Group focused on digital services and e-commerce. With an agile approach, Forward offers multiple products such as Commerce Cloud, Service Cloud, Marketing Cloud, Sales Cloud, Account Engagement, Marketing Cloud Next, Storefront Next,... We present a strategic approach aligned with the clients' need. In-depth partnership, open communication and trust in the team enables quick response and changes within a project. A proactive attitude to spot opportunities goes hand in hand with a customer-centric approach. That's how we succeed in maximizing every part of the product. We support our customers with exploiting, maintaining and continuously developing their platform to ensure this quality label. Forward built a nice client portfolio in multiple industries: Retail (JBC, Torfs, Omoda, Krëfel, CKS, vidaXL,...), Manufacturing (Sibelco), Telecom (Orange), Automotive (D'Ieteren Auto), Pharma & Cosmetics (Multipharma, Planet Parfum, Di), Hospitality (Lunch Garden, Martin's Hotels), Media (DPGMedia)...
Highlights
FORWARD THROUGH TECHNOLOGY Focussed on Commerce, Marketing & Service Cloud. Our enthusiastic teams will work together with our clients through an agile approach so we can adopt to the rapidly changing way things get done across industries.
FORWARD WITH CREATIVITY Our creatives will guide you through the latest UX/UI rules to define a stunning website/mail template design that matches the existing branding or one that starts from scratch.
FORWARD BY STRATEGY Together with our customers, we will define a digital strategy that can be used throughout. We will create a digital brand with personalised messages across all channels which will increase customer loyalty and satisfaction.
FORWARD's Achievements
Provider Details
We are FORWARD, helping our clients with their Digital Commerce and optimisation of their Customer Journeys using the Salesforce Customer 360 Platform. Extensive experience multi cloud projects in the EMEA region. We are also part of a large partner eco-system at Cronos, the biggest Belgian IT player with more than 8500 employees.
Geographic Focus
United States • Belgium • Bulgaria • Germany • Netherlands • Spain
Languages
Dutch • English • French • Spanish