FORWARD

Forward is an excellent agency that consistently respects budgets and timelines, and communication between our teams is always smooth and efficient. They excel at enriching our requests with the latest Salesforce capabilities, often suggesting possibilities we as a client had not yet considered. Forward also consistently proposes solutions that align with our long-term vision, ensuring every implementation is prepared and executed with a future-proof mindset. I highly recommend working with Forward.

I am extremely satisfied with the team provided by this partner. They have demonstrated a high level of efficiency and a strong ability to manage risk throughout our engagement. What I particularly appreciate is their consultative approach, they are not afraid to challenge business needs when necessary to ensure the best possible outcome, which adds significant value. The partner is also highly flexible and customer-oriented, adapting readily to our specific requirements. However, their greatest strength is undoubtedly their ability to foster true collaboration. They work with us as a genuine extension of our own team, rather than just an external vendor, which has been key to our success.

The custom personalization tool presented a challenge due to its technical complexity and critical business importance. Throughout development, we encountered several unforeseen roadblocks, but our developer consistently provided high-quality solutions. IT is confident in the tool's stability, robustness, and performance.

It’s always a pleasure working with Forward. Their deep expertise across Salesforce platforms (including Commerce Cloud, Service Cloud, and Marketing Cloud) truly stands out. They have a strong ability to connect the dots between systems, helping create a seamless and consistent customer experience. Which is exactly what they did when redesigning and unifying our welcome trajectory for new customers.

Customer Centricity is central at our Partner. We ask, they will jump (as much as they can). With limited budget, we still manage to produce an incredible outcome through cross-functional teams spread over 3 clouds which can be very challenging from an architectural point of view (and no budget for real architect). Forward also understands the needs of retail businesses extremely well, which allows them to provide solutions tailored to retail environments.

Our collaboration with Forward for the implementation of MCP and our abandoned browse use case has been very fruitful. Nikki and the team have demonstrated strong expertise in the tool, an excellent understanding of our brand identity, and a commitment to delivering impactful solutions. Strength of the collaboration: • MCP set-up: very well thought-out and future-proof set up the MCP environment, ensuring a smooth and efficient integration with our existing systems and way of working. • Brand understanding: they have taken the time to thoroughly understand Neuhaus’ brand values, positioning, and specific business needs when working out the use cases. • Accelerated project delivery: with each project, the speed of implementation has improved significantly. This is largely due to their growing familiarity with the tool’s capabilities and our business processes. • Strategic guidance: Forward goes beyond technical execution by offering insights on how to maximize campaign performance, suggesting creative ideas for content and messaging tailored to various customer segments. • Efficient communication: clear and effective communication throughout each phase of the project has ensured us of a succesful go-live. Areas for continued growth: • Enhanced reporting: collaborating further on advanced reporting and dashboards would provide deeper insights into performance and help us refine future campaigns. • Cross-functional workshops: organizing more workshops/deep-dives in the tool could help spread knowledge internally and strengthen the collaboration even further. Conclusion: with the success of our second MCP-project implementation, I am confident that our partnership with Forward will continue to thrive. I look forward to scaling our personalization efforts and maximizing customer engagement!

Great knowledgeable partner

Overall satisfied

Overall satisfied

I really appreciated their approach by making things simple for us. They worked in Jira with a complete user story in our language, which made it easy for our team to understand expectations. They also emphasized the importance of respecting deadlines.