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Talkative: Video Chat | Cobrowsing | Web Chat | Calls | Contact Center

By Talkative
Talkative: Video Chat | Cobrowsing | Web Chat | Calls | Contact Center
Built for Lightning, Talkative brings all your customer website interactions into Salesforce
Offer face-to-face assistance through your website with video chat and screensharing
Mobile-friendly video chat brings the in-store experience online
Powerful, highly configurable live chat functionality embedded into Salesforce
Securely see, understand and solve website issues in real-time with cobrowse and page preview
Support over 100 languages with real-time translation
Bring your knowledge articles into live chat interactions to help customers
Receive and make calls within Salesforce to give agents a single workspace
Drive sales calls and escalate chat into voice with webcalling and instant call backs
Understand your customers better by viewing customer contact within Google Analytics
Report on everything within Salesforce. Per agent, per queue, per interaction type, etc.
Use your website to proactively initiate contact at key points of the online journey
Build your website-centric contact centre within Salesforce
Quickly set up with no coding/server required! Talkative is hosted in AWS and supports SSO
Learn more about how this leading retailer uses Talkative by watching the video!

Starting at $30 USD per user per month Talkative for Salesforce is charged on a per user basis, with pricing starting at $30USD/user/month (or £20GBP/user/month) billed annually. Volume and term discounts available. Please contact us for detailed pricing or to discuss a trial implementation.

Rating

(2)

Listed On

1/26/2020

Latest Release

7/30/2019

CATEGORIES

Telephony
Real-time website engagement for Salesforce

Talkative connects your website visitors with your contact centre agents, all within Salesforce Service & Sales Cloud.

Starting at $30 USD per user per month Talkative for Salesforce is charged on a per user basis, with pricing starting at $30USD/user/month (or £20GBP/user/month) billed annually. Volume and term discounts available. Please contact us for detailed pricing or to discuss a trial implementation.