Talkative: Web Chat | Voice Calls | Contact Center | Cobrowsing | Video | CTI - Talkative - AppExchange
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Talkative: Web Chat | Voice Calls | Contact Center | Cobrowsing | Video | CTI

By Talkative
Talkative: Web Chat | Voice Calls | Contact Center | Cobrowsing | Video | CTI
Built for Lightning, Talkative brings all your customer website interactions into Salesforce
Powerful, highly configurable live chat functionality embedded into Salesforce
Receive and make calls within Salesforce to give agents a single workspace
Support over 100 languages with real-time translation
Bring your knowledge articles into live chat interactions to help customers
Securely see, understand and solve website issues in real-time with cobrowse and page preview
Drive sales calls and escalate chat into voice with webcalling and instant call backs
Offer face-to-face assistance through your website with video calling
Understand your customers better by viewing customer contact within Google Analytics
Report on everything within Salesforce. Per agent, per queue, per interaction type, etc.
Use your website to proactively initiate contact at key points of the online journey
Build your website-centric contact centre within Salesforce
Quickly set up with no coding/server required! Talkative is hosted in AWS and supports SSO
Learn more about how this leading retailer uses Talkative by watching the video!

Starting at $30 USD per user per month Talkative for Salesforce is charged on a per user basis, with pricing starting at $30USD/user/month (or £20GBP/user/month) billed annually. Volume and term discounts available. Please contact us for detailed pricing or to discuss a trial implementation.

Rating

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Listed On

1/26/2020

Latest Release

7/30/2019

CATEGORIES

Telephony
Website-Driven Contact Center For Salesforce

Talkative connects your website visitors with your contact centre agents, all within Salesforce Service Cloud.

Starting at $30 USD per user per month Talkative for Salesforce is charged on a per user basis, with pricing starting at $30USD/user/month (or £20GBP/user/month) billed annually. Volume and term discounts available. Please contact us for detailed pricing or to discuss a trial implementation.