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Talkative – AI-Powered Voice, Chat, Video & WhatsApp for Salesforce

By Talkative

Scale conversations with AI for voice, chat, WhatsApp, and live chat

Starting at $59   USD/user/month
Industries
Energy
Financial Services
Retail
Business Need
Sales
Customer Service
Commerce
Requires
None
Compatible With
Sales Cloud
Service Cloud
B2C Commerce

Talkative adds voice, chat, video, and WhatsApp AI to Salesforce. Control your LLM, deflect queries, escalate to agents, and launch video chat — all securely. Fully supported and trusted by global brands. Smarter conversations, built for Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
B2C Commerce
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Talkative embeds directly into Salesforce via a Lightning Console. Available in all Salesforce Clouds including Sales, Service, Commerce, Marketing, and more. Gen AI function requires URL/text docs uploads to a private brand knowledge base.

App Details

Version
Talkative Engage/Version 1.26 1.26.0
Listed On
01/26/2020
Latest Release
07/21/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 4
Custom Apps: 0
Lightning Components
Global: 11
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Talkative brings flexible voice and chat AI directly into Salesforce. Seamlessly integrate with Sales, Service, and Experience Cloud to transform how you engage with customers. Take full control of your large language model. Customize workflows, responses, and data sources — all while maintaining enterprise-grade security and compliance. Deflect routine queries 24/7 with AI. When it matters most, escalate instantly to live agents for a smooth, connected customer experience. Need to go further? Launch live video chat for high-touch conversations like sales consultations or tech support — all within Salesforce. Activate AI-powered WhatsApp messaging for real-time, personalized service on the world’s most used chat platform. With expert onboarding and proactive support, Talkative is more than software — it’s a fully supported solution, trusted by global brands. One powerful platform. Smarter conversations. Built for Salesforce.

Need help?

Talkative

United Kingdom

Support available 24/7 via chat, email and phone. Support hours defined in your SLA. Please use support@gettalkative.com for email.

Support Phone+44 (0) 1633 302069, +1 (929) 5316 199
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