Talkative – AI-Powered Voice, Chat, Video & WhatsApp for Salesforce

Triage your most repetitive queries with generative AI conversational agents By setting up your chatbot to support repetitive and basic queries, your customer service agents can focus more on profitable pre-purchase engagement.

Train GenAI chatbots and live chat agents on brand URLs and text files Upload product and support information into an AI Knowledge Base and use a no-code Chatbot Builder to create generative AI and intent-based conversational flows.

Increase live chat agent efficiency in an instant Double your agents’ output with a host of time-saving live chat tools like AI Agent Assist, Real-Time Automatic Translation, Dynamic Canned Messages, and more.

Automatically transfer from conversational AI to human live chat agents Configure how and when chatbot interactions get escalated to your human support team, and rest assured that customers will always get the help they need.

Multimedia live chat tools for improved engagement Image / video sharing, screensharing, live video chat, voice notes, and more - all the flexible features that customers enjoy on their favourite channels.

Engage with inbound and outbound messaging in your live chat console Use WhatsApp, SMS, and Facebook Messenger to engage, sell, and support to customers.

Tailor your brand’s conversational AI experience Use Talkative Chat Experience Builder to create a premium and on-brand chatbot / live chat widgets - without the need for developers or designers.

Analyse thousands of chat interactions in seconds Use AI Interaction Insights and summaries to discover the voice of the customer and areas to improve - without hours spent studying chats.

Instant, personalised service for every customer A fast and personalised CX is the best CX: Talkative’s AI chatbots deliver your customers 24/7 multilingual customer service on autopilot, saving them time with instant self-service answers.