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Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ...
Embed Odigo call management and outbound campaign for agents in Salesforce
- Industries
- Horizontal Product
- Business Need
- TelephonyCampaign Management
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Odigo is the largest European Cloud Contact Center provider, managing more than 3 billion interactions each year. Odigo CTI connector brings Contact Center capabilities in your Customer Service and Sales consoles !
Highlights
The solution completes the SFDC Service Cloud by matching clients with the right agent at the right time with the right skills & helping to maintain a high level of Contact Center QoS by providing a consistent customer experience across all touch points
With Odigo you will benefit of a fully cloud multichannel contact center solution, highly scalable and reliable
A native connector to sublimate and optimize the agent and customer experience with multiple routing and distribution rules. Best way to match your clients with the right agent at the right time with the right skills
Provider Details
Odigo
Boulogne-Billancourt, FRANCE
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Our experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
The customer must subscribe to Odigo Contact Center with agent licenses.
Odigo CTI for Salesforce
€12 EUR/user/month