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Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ...

Embed Odigo call management and outbound campaign for agents in Salesforce

Overview

Odigo is the largest European Cloud Contact Center provider, managing more than 3 billion interactions each year. Odigo CTI connector brings Contact Center capabilities in your Customer Service and Sales consoles !

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See How Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ... Works

  • The solution completes the SFDC Service Cloud by matching clients with the right agent at the right time with the right skills & helping to maintain a high level of Contact Center QoS by providing a consistent customer experience across all touch points

  • With Odigo you will benefit of a fully cloud multichannel contact center solution, highly scalable and reliable

  • A native connector to sublimate and optimize the agent and customer experience with multiple routing and distribution rules. Best way to match your clients with the right agent at the right time with the right skills

About Odigo: Odigo helps big organizations connect with individuals through world-class, cloud-based contact center solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.

Categories

Business Needs
Telephony
Campaign Management
Industries
Horizontal Product
Personas
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder

More from Odigo

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    Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.
    Customer ServiceTelephony