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Odigo CTI for Salesforce | Contact Center | IVR, ACD, Call campaigns, SMS, ...

By Odigo

Embed Odigo call management and outbound campaign for agents in Salesforce

Paid Add-On Required  

Payment required for external services or products

Industries
Horizontal Product
Business Need
Telephony
Campaign Management
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Odigo is the largest European Cloud Contact Center provider, managing more than 3 billion interactions each year. Odigo CTI connector brings Contact Center capabilities in your Customer Service and Sales consoles !

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
OdigoCti/Winter 2026 12.7.0
Listed On
01/04/2019
Latest Release
12/15/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 5
Custom Apps: 2
Lightning Components
Global: 12
App Builder: 4
Community Builder: 0
Languages
English
French
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
10.76.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/12/2016

Additional Details

About Odigo: Odigo helps big organizations connect with individuals through world-class, cloud-based contact center solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.

Need help?

Odigo

Boulogne-Billancourt, FRANCE

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