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Telavox | Flow

By Telavox AB

Streamline your work environment and switch less between applications.

No Ratings
Starting at $1   USD/company/year
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Business Need
Agent Productivity
Requires
None

Telavox for Salesforce increases your agents efficiency by integrating Telavox services directly into Salesforce. Allow your agents to focus on the conversation and not the tools; get the information and automation you need inside Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Telavox | Flow/08/04/2024 3.6.0
Listed On
05/28/2021
Latest Release
04/08/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/04/2021

Additional Details

* Receive or make calls (including click to dial) inside Salesforce without needing to install a separate app. * Create a contact, lead or account for a previously unknown caller based on incoming caller information with ease * Complete softphone capabilities such as call transfer, mute, put on hold and more inside Salesforce. * Log call activities during the call. * Contact popup with related information displayed for both incoming and outgoing calls. * Navigate to contact and related information with a single click. * See colleagues´ line (presence) and profile status. * Manage availability and queue membership. * View live queue statistics, monitor current queue calls and view queue call history. * View call history and listen to recorded calls and voicemails. * Other integrations, such as bankId, queue caller id, custom URL-pop on answer and more work seamlessly inside Salesforce. Requirements * Read and write access is needed for the following standard objects: Account, Case, Contact, Lead, Task.

Need help?

Telavox AB

Malmö, Sweden

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