Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Cobrowse for Android, iOS, and Web

Real-time, collaborative browsing for web and mobile apps

$18   USD/user/month
Try It
Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Sales
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Experience Cloud
Financial Services Cloud

Highlights

Empowered Agents Empower agents with tools for seamless collaboration and faster results. Real-time guidance via laser pointer, drawing, and annotation, with the option to escalate to full remote control for enhanced customer support and better outcomes.

Mobile Co-browsing Cobrowse.io brings powerful co-browsing to native mobile apps on Android, iOS, React Native, and more. The lightweight SDK ensures high performance without compromise, enabling seamless collaboration across all devices.

Private by Default Cobrowse.io supports zero-trust by default, ideal for regulated industries handling sensitive data. No text, images, or content is shared unless explicitly allowed, ensuring maximum privacy and security.

Universal Co-browsing Guide customers across digital journeys, even on third-party sites and apps. Agents retain full use of tools like laser pointer, annotation, and redaction, providing continuous, personalized support.

Session Initiation Offer flexible session initiation with 1-click connect, 6-digit codes, shared links via SMS/email, push notifications, or custom flows, ensuring a seamless, personalized experience for every customer.

Tight Integrations Cobrowse integrates smoothly into existing workflows, enabling agents to co-browse within a unified workspace, boosting productivity and providing seamless customer experiences in one pane of glass.

Session Replays Track every action with session replays, supporting compliance, training, dispute resolution, and product enhancement. Gain valuable insights while maintaining a full audit trail for each session.

Self-Hosted Deployments Deploy Cobrowse in your cloud, on-premises, or air-gapped networks for maximum security. Enterprises can run the same software used in the cloud, supporting zero-trust and regulated environments.

Agent-Present Mode Agents share approved content from select sites or apps, guiding users through complex tasks like onboarding, policy documents, or variable pricing. Simplify processes to improve understanding and engagement.

Provider Details

Cobrowse.io LLC
United States
Founded
2018
Phone
+1-617-500-4510

Cobrowse is a leading provider of collaborative browsing solutions for customer-focused businesses across the world. Our solutions for web and mobile applications deliver excellent customer experiences when it matters most. How your sales and support functions perform at critical moments is key to establishing trust and long-term customer loyalty. That’s why we are dedicated to one thing: delivering the most powerful, flexible, and trustworthy co-browsing solution in the world. Cobrowse is proven to deliver outstanding outcomes for agents and customers alike. Enhanced CSAT, improvements in FCR and a reduction in AHT are matched by elevated agent satisfaction, faster onboarding times and higher agent retention rates.

Pricing Details

Website Co-browsing (Web, Mobile Web, and 3rd Party Content)

$18 USD/user/month

Free trial available for 30 days

All Platform Co-browsing (Web, Android, iOS, MacOS, and Windows)

$36 USD/user/month

Free trial available for 30 days