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Cobrowse for Android, iOS, and Web
Real-time, collaborative browsing for web and mobile apps
Overview
Bring real-time website and mobile app collaboration between agents and customers directly into your Salesforce environment. Improve CSAT, ASAT and CLV by providing real-human guidance when your customers need it most.
Empowered Agents Empower agents with tools for seamless collaboration and faster results. Real-time guidance via laser pointer, drawing, and annotation, with the option to escalate to full remote control for enhanced customer support and better outcomes.
Mobile Co-browsing Cobrowse.io brings powerful co-browsing to native mobile apps on Android, iOS, React Native, and more. The lightweight SDK ensures high performance without compromise, enabling seamless collaboration across all devices.
Private by Default Cobrowse.io supports zero-trust by default, ideal for regulated industries handling sensitive data. No text, images, or content is shared unless explicitly allowed, ensuring maximum privacy and security.
Universal Co-browsing Guide customers across digital journeys, even on third-party sites and apps. Agents retain full use of tools like laser pointer, annotation, and redaction, providing continuous, personalized support.
Session Initiation Offer flexible session initiation with 1-click connect, 6-digit codes, shared links via SMS/email, push notifications, or custom flows, ensuring a seamless, personalized experience for every customer.
Tight Integrations Cobrowse integrates smoothly into existing workflows, enabling agents to co-browse within a unified workspace, boosting productivity and providing seamless customer experiences in one pane of glass.
Session Replays Track every action with session replays, supporting compliance, training, dispute resolution, and product enhancement. Gain valuable insights while maintaining a full audit trail for each session.
Self-Hosted Deployments Deploy Cobrowse in your cloud, on-premises, or air-gapped networks for maximum security. Enterprises can run the same software used in the cloud, supporting zero-trust and regulated environments.
Agent-Present Mode Agents share approved content from select sites or apps, guiding users through complex tasks like onboarding, policy documents, or variable pricing. Simplify processes to improve understanding and engagement.
Cobrowse.io for Salesforce embeds powerful co-browsing tools directly within your Salesforce. See your apps running on your customer's screen. Guide the user, or request remote control. Key features: - Support for Web, Android, iOS, MacOS, and Windows - Complete white-label solution, all UI is customizable - Redact sensitive information so it never leaves customer's device - All data transfer is encrypted, following industry best practices - Session video recordings and audit trail - Realtime screenshare, annotate screens, or optionally request remote control - Optionally supports full device access - Optionally self-host in your own AWS, Azure, or Google Cloud, or On-Premise - Completely free to try out, please contact our sales team via our website One-click co-browsing access directly within Salesforce Contact, Lead, and other Records. Or Admins can view the Admin Dashboard in its own tab. Want a demo? Please contact us at https://cobrowse.io/contact-us
Categories
- Business Needs
- SalesCustomer ServiceAgent Productivity
- Industries
- Financial ServicesHealthcare & Life SciencesRetail
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyPerson AccountsManaged Package