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Capita: AI-Led Transformation for Public Sector & Regulated Industries

Delivering trusted, AI-orchestrated Salesforce outcomes with Agentforce

Overview

AI-led outsourcing and transformation partner delivering secure, orchestrated Salesforce solutions using Agentforce and MuleSoft across government, utilities, financial services, health, telecoms, media, retail, and complex regulated industries.

See How Capita: AI-Led Transformation for Public Sector & Regulated Industries Works

Trusted delivery in complex, regulated environments Proven outsourcing and transformation partner delivering Salesforce at scale across government, defence, utilities, financial services, health, education, retail, and telecoms and media.
Agentforce-powered AI, safely operationalised Embed Agentforce AI into live Salesforce workflows to automate high-volume work, support frontline teams, and improve outcomes with governance, auditability, and human oversight built in.
MuleSoft-led orchestration for legacy estates Use MuleSoft to securely integrate Salesforce with legacy systems, data, and partners, enabling event-driven orchestration and AI adoption without disrupting mission-critical operations.

Capita is a trusted outsourcing and transformation partner delivering AI-led digital delivery on Salesforce for government and complex, regulated industries. We design, build, and run secure Salesforce platforms using Agentforce and MuleSoft to orchestrate AI, data, and services across fragmented estates. Our focus is practical transformation that works in live operations, not experimentation. What we deliver Salesforce implementation, optimisation, and managed services Agentforce-powered AI for customer service, case management, complaints, and workforce productivity MuleSoft-led integration connecting Salesforce to legacy systems, data, and partner services Secure, compliant operating models with auditability, governance, and human oversight built in Capita brings deep delivery experience across central and local government, defence, utilities, financial services, health, education, retail, and telecoms and media. We operate mission-critical services at national and enterprise scale, helping organisations reduce cost-to-serve, improve outcomes, and adopt AI responsibly.

Capita's Achievements

Partner Network

Forward Deployed Engineering

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