Dispatcher: Round Robin Leads Routing and Case Assignment

Awesome app

Very good app you can count on for lead, case assignments. Works well.

Fantastic App

This app does everything we want it to and more. Fantastic not only for lead round-robin, but for specialized case sorting.

Very good app for Lead Assignment

I used this app now in multiple Szenarios. It is quite easy to configure, works well and if there is something support was very responsive. Can recommend.

Awesome!

We have had an issue with someone manually assigning leads for YEARS and when we found this solution, we were thrilled. The only problem we are having is with the weighting for the lead assignment. I've sent in a question to the email noted and hope to hear back soon. Other than that, it was very simple to set up and use and would recommend to anyone!

The App could be more Intuitive, but not a Problem with their Support Team

My review is late for a few months, but I dindn't forget. This Dispatcher app works top notch! It has a few kinks here and there to try to get it to work as intended but with a few tests it works great and as intended. Even if you somehow can't gert it to work, the support team is more than welcome to help you and they are relative fast to do it!

~Support is top notch~

I have reached out to the Support Team 2x's and in both cases have received stellar support. We had a third party set up our Dispatcher instance, they set it up and then they were gone. What we were left with is a total lack of knowledge on the product and how it works. No fear though, the Support team has been great to assure we are now well on track to get great results!

Fantastic app

Excellent app; does the trick! Would love it even more if it had the option to skip users who are not currently logged in (without making the RR off -- meaning, still tick them off of the turn order, but go to the next one on the list).

Excellent Round Robin App

Thank you so much for this wonderful app. Highly recommend. Works great and easy to set up. Wonderful time saver!

Does exactly what it says

We use this app to round-robin leads and tasks. The controls make it very easy to use, and it even includes notification emails on assignments. The support is great as well, even providing a workaround solution to something that doesn't natively exist in the app! Would definitely recommend this to teams that want to simplify round-robin assignments without code.

Very helpful tool that allows Management to modify how they want cases routed

So far we've only used the case routing & load balancing. I'm really enjoying this because we wanted to allow a team's management to have control over how cases get routed rather than have that team constantly update the Salesforce Admin of criteria changes. If you're doing something similar allowing a non-admin user to control this and they happen to stumble upon something not loading, check that the user has access to apex classes that come with the package. (Setup>Apex>Find the dispatcher related apex and select it>Click the Security button & add the relevant profile). It's possible I needed to do this because I originally installed this package for admins. Support for this is quick and friendly! I'm actually quite surprised they have such good support with this being a free app. Lucky me! Thank you for building & providing this! This has saved me a lot of time and money!