Customer Link

Too little real business knowledge, so make sure all requirements are detailed upfront. Don't expect pro-active suggestions concerning call-center improvements and way of work.

A partner with the necessary know-how and trustworthiness.

We recommend TCL. Not only for their knowledge, but also for their flexibility and close to the customer approach. The team supported us during the process with regular status meetings and a structured communication. We are happy with the result.

Great to have integrated partner whom supported the Amazon and Salesforce part. Scoping and alignement with clear communication. Some suprises where the product fell short on delivering towards promised functionality. Hoping to see those shortcomings addressed through Salesforce Voice roadmap.

Very proactive partner that brings a lot of product knowledge and experience to the table. They listen and bring solutions, they dare to challenge you to ensure that you end up with the best possible solution.

Professional and customerfriendly

This partner shows you the way to Sale Force and its features and benefits,

Overall a very good experience working with The Customer Link and in particular with Sara Van de Sande, Catrien Janssen, and Peter Zajc.

‘De samenwerking met TCL is heel aangenaam. Er is een vlotte en duidelijke communicatie. TCL zet zich actief in om een zo goed mogelijk product af te leveren dat helemaal op onze wensen afgestemd is. TCL biedt een goede opvolging en service. ‘

Setting up a new sales team for our business model is not easy. The basis consists of a CRM that adapts to our particular needs which are: several sales personas with various responsibilities, 30 different companies to represent, the follow up of long term relationships with numerous customers, contract management & administration and a way to report on all activities. With this in mind, Salesforces’ Sales Cloud was, in my opinion, the best solution. The Customer Link helped us navigate through all the difficulties we encountered. They provided a Project Manager who kept an overview of the entire implementation and roll out. We were apprised of each step during the project by way of a predetermined timeline, recurring meetings, feedback moments and frequent calls. Our designated consultant was always available and swift in his follow up based on our feedback. And, on top of all this, a training at our team’s speed. Most importantly, The Customer Link not only provided an excellent roll out of our Sales Cloud, the aftercare is especially unique. A customized Managed Services deal with room for adjustment and an open line of communication that goes both ways.