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Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents

Omnichannel communication-15+channels, CTI calling, & CRM-style experience

Overview

AI-powered SMS, RCS and WhatsApp app for Sales Cloud and Service Cloud with CTI calling, text messaging, power dialer, voicemail, and activity logging. TCPA-compliant marketing SMS automation across 13 channels with a Salesforce Platform License.

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See How Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents Works

  • SMS, WhatsApp & CTI - Omnichannel Cloud Communication Platform ✓ AI-powered SMS, WhatsApp, Viber, voicemail & CTI across 11+ channels ✓ Native call center platform & telephony with a Salesforce license ✓ Unified communication at fraction of separate SaaS

  • Two-Way SMS & WhatsApp - AI Conversations for Lead Engagement ✓ SMS, WhatsApp & AI messaging for direct customer conversations ✓ Real-time two-way texting with personal touch & organization ✓ Conversational AI for sales service & lead engagement at scale

  • Bulk SMS & WhatsApp Marketing - Campaigns for High-Volume Reach ✓ Bulk SMS, WhatsApp & mass text messaging campaigns for millions ✓ SMS marketing for promotions, updates & sales campaigns ✓ High-volume personalized messaging across Salesforce objects

  • AI Drip Campaigns & SMS Automation - Nurturing ✓ AI-powered drip campaigns with SMS automation ✓ Automated messaging sequences for lead nurturing ✓ Timely journeys across SMS, WhatsApp & channels

  • SMS Automation & Workflows - No-Code Triggers & Alerts ✓ SMS automation, messaging automation & Flow triggers without coding ✓ Timely SMS alerts & notifications based on business workflows ✓ Automate texting, WhatsApp notifications from Salesforce events

  • SMS Compliance & TCPA - AI Safeguards for Messaging ✓ AI compliance monitoring & intent-based opt-outs for SMS & WhatsApp ✓ TCPA-compliant messaging automation across all channels ✓ Responsible SMS marketing with automated compliance safeguards

  • CTI Power Dialer & Call Center - Voice Agent ✓ AI Voice Agent handles inbound/outbound calls & queries ✓ Native CTI, power dialer & call routing for outreach ✓ Cloud call center with efficient calling & logging

  • Call Transcription & Sentiment Analysis - AI Agent Coaching ✓ Real-time call transcription & sentiment analysis for insights ✓ AI coaching with actionable guidance for agent performance ✓ Capture & review conversations for quality assurance & training

  • SMS & Voice Translation - Language Support ✓ Real-time AI translation for SMS, WhatsApp, voice & text ✓ Communicate in customer's preferred language ✓ Multilingual support for global engagement

360 Textolic is an AI-powered customer communication platform that offers texting, calling, and 13 more channels along with a Salesforce Platform License to deliver a CRM-like experience without requiring a full CRM. Manage customer conversations, engage leads, automate follow-ups, and streamline communication from one platform. Key capabilities: ➤ Multichannel texting- SMS, WhatsApp, RCS, Viber, and more ➤ Two-way messaging with AI-suggested replies ➤ Bulk SMS, mass text messaging, and targeted campaigns ➤ Multichannel drip campaigns and no-code messaging automation ➤ AI translation across messages and calls ➤ AI-powered compliance and intent-based opt-outs ➤ CTI, Dialer, Telephony, and Ringless Voicemail ➤ Conversation and sentiment analysis and engagement tracking Use cases: ➤ 24/7 lead engagement and qualification ➤ Omnichannel support and service ➤ Round the clock inbound / outbound call handling ➤ Automated updates, follow ups, & reminders CRM-like experience at a fraction of the cost of a traditional Salesforce CRM.

Categories

Business Needs
Sales
Customer Service
Telephony
Industries
Education
Financial Services
Healthcare & Life Sciences
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Marketing Cloud Engagement
Marketing Cloud Account Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Supported Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

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