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360 Textolic: AI-Powered Multichannel Communication - SMS, WhatsApp, RCS & More

Bring text, voice and 13 channels in one place – Get a CRM-style experience

Overview

Engage customers more effectively, build a stronger pipeline, and boost conversions with an AI-powered, omnichannel customer communication platform that includes powerful messaging, calling, and one Salesforce license.

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See How 360 Textolic: AI-Powered Multichannel Communication - SMS, WhatsApp, RCS & More Works

  • One Platform for Every Customer Touchpoint Get AI-powered customer messaging at a fraction of the Salesforce price. 360 Textolic pairs 1 Salesforce platform license with an AI SMS app, WhatsApp, Viber, voicemail, 11+ channels, and Open CTI calling.

  • AI-powered One-on-One Conversations Connect one-on-one with AI Messaging, Two-Way SMS, two-way texting, and WhatsApp Messaging to engage leads. Give every conversation a personal touch while keeping communication organized, timely, and easy to manage.

  • Target Millions with Bulk Messaging Reach millions with bulk SMS, mass text messaging, and marketing SMS campaigns for high-volume outreach across Salesforce Standard and Custom objects. Send personalized messages at scale for promotions and updates.

  • AI-Driven Drip Campaigns Turn follow-ups into smarter journeys with AI-powered SMS, WhatsApp, and multichannel drip campaigns. Create timely, personalized text sequences that automate lead follow-up and nurture customers without manual planning.

  • No-Code SMS & Flow Automation Automate customer communication without complex coding. Use SMS automation, messaging automation, and Flow SMS automation to trigger timely texts, SMS alerts, and SMS notifications on record updates and workflows.

  • AI-Backed Compliance Mechanism Keep customer messaging compliant with AI-powered compliance monitoring and intent-based opt-outs. Automate safeguards across SMS, WhatsApp, and other channels while supporting responsible business SMS marketing.

  • Inbound / Outbound Calls with Voice Agent Let an AI Voice Agent handle routine calls, answer queries, and support inbound / outbound calling. Combine AI voice, CTI telephony, power dialer, and a structured call center experience for efficient calls.

  • AI Call Transcription and Coaching Turn every call into customer insight with AI call transcription and coaching. Capture conversations, review transcripts, and help call center agents improve with actionable guidance during and after calls.

  • AI Text and Call Language Translation Break language barriers with AI-powered real-time translation for text messaging and calling. Communicate with customers in their preferred language across SMS, WhatsApp, voice, and more.

360 Textolic is an AI-powered customer communication platform that offers texting, calling, and 13 more channels along with 1 Salesforce Platform License to deliver a CRM-like experience without requiring a full CRM. Manage customer conversations, engage leads, automate follow-ups, and streamline communication from one platform. Key capabilities: ➤ Multichannel texting- SMS, WhatsApp, RCS, Viber, and more ➤ Two-way messaging with AI-suggested replies ➤ Bulk SMS, mass text messaging, and targeted campaigns ➤ Multichannel drip campaigns and no-code messaging automation ➤ AI translation across messages and calls ➤ AI-powered compliance and intent-based opt-outs ➤ CTI, Dialer, Telephony, and Ringless Voicemail ➤ Conversation and sentiment analysis and engagement tracking Use cases: ➤ 24/7 lead engagement and qualification ➤ Omnichannel support and service ➤ Round the clock inbound / outbound call handling ➤ Automated updates, follow ups, & reminders CRM-like experience at a fraction of the cost of a traditional Salesforce CRM.

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Communications
Education
Financial Services
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package

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