24sessions | Secure video calls & co-browsing for visual customer engagement - 24sessions by Messagebird - AppExchange
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24sessions | Secure video calls & co-browsing for visual customer engagement

By 24sessions by Messagebird
24sessions | Secure video calls & co-browsing for visual customer engagement
Schedule or instantly start secure video calls and co-browsing on Salesforce
Agent or customer can schedule a video call based on a team's or agent's availability
Or customer can request an instant video call
Generates a 24sessions video call with access link for customer and agent
Unique and secure video call link can be shared by email, chat or social interaction with customer
Interaction is created in Salesforce and routed to an agent
The agent accepts the interaction
The agent joins the video call with the customer
Onboarding guidance for both customer as agent for an optimal video call
See live video calls with customers on Salesforce in action
Omni-channel interaction with video calls, cobrowsing, screen sharing and configurable journeys
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Starting at €45 EUR per user per month 24sessions is offering named user licenses, incl. SLA. Based on volume and contract term discounts are applicable. Besides user pricing you have to keep in mind the Customer Success Adoption (user&project guidance) and the setup & configuration costs.

Rating

(4)

Latest Release

12/30/2021

CATEGORIES

Agent Productivity
Video interactions and co-browsing to add a face to your digital services

Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.

Starting at €45 EUR per user per month 24sessions is offering named user licenses, incl. SLA. Based on volume and contract term discounts are applicable. Besides user pricing you have to keep in mind the Customer Success Adoption (user&project guidance) and the setup & configuration costs.