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24sessions | Secure video calls & co-browsing for visual customer engagement

Video interactions and co-browsing to add a face to your digital services

Overview

Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.

See How 24sessions | Secure video calls & co-browsing for visual customer engagement Works

+ Fits your workflows Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging to video + For use cases where human adds value Digital advice Remote sales Remote inspections Kiosk Support
Industries: Universal Capabilities/Features: Click-to-video, Scheduled video call, Chat escalation Languages: English, Dutch, France, Spanish, Portuguese Attestations: GDPR, ISO 27001, NEN 7510, MiFID II, PCI - PEN-tested
Features Enterprise-grade security Configure meeting types Customizable waiting room White Label per journey Choose recording settings & storage Customer review questions to track NPS Custom redirects AI-powered Speech Analysis & goal tracking

24sessions by Messagebird, a company with 800+ FTE and 8 offices globally, helps you to start: Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging interactions to video All right from your Salesforce platform - secure and enriched with co-browsing, CSAT tracking, recordings and AI. Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform. Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales. WebRTC Audio and Video up to 20 participants, click to call so no downloads. Professional Services services to make Video Customer Engagement a scalable part of your omnichannel strategy.