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24sessions | Secure video calls & co-browsing for visual customer engagement

By 24sessions by Messagebird

Video interactions and co-browsing to add a face to your digital services

Starting at €45   EUR/user/month
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Business Need
Agent Productivity

Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.

  • See live video calls with customers on Salesforce in action

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Essentials

App Details

Version
24sessions/Release December 2021 1.3.0
Listed On
08/21/2021
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 1
Community Builder: 1
Languages
Dutch
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/16/2021

Additional Details

24sessions by Messagebird, a company with 800+ FTE and 8 offices globally, helps you to start: Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging interactions to video All right from your Salesforce platform - secure and enriched with co-browsing, CSAT tracking, recordings and AI. Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform. Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales. WebRTC Audio and Video up to 20 participants, click to call so no downloads. Professional Services services to make Video Customer Engagement a scalable part of your omnichannel strategy.

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24sessions by Messagebird

Amsterdam, the Netherlands

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