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24sessions | Secure video calls & co-browsing for visual customer engagement

By 24sessions by Messagebird

Video interactions and co-browsing to add a face to your digital services

Starting at €45   EUR/user/month
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Business Need
Agent Productivity

Live video calling & cobrowsing with appointment booking, CSAT tracking, recordings, AI speech analysis and enterprise security. Customers can join the video call from any device without downloads, your agents are connected right within Salesforce.

  • See live video calls with customers on Salesforce in action

Highlights

+ Fits your workflows Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging to video + For use cases where human adds value Digital advice Remote sales Remote inspections Kiosk Support

Industries: Universal Capabilities/Features: Click-to-video, Scheduled video call, Chat escalation Languages: English, Dutch, France, Spanish, Portuguese Attestations: GDPR, ISO 27001, NEN 7510, MiFID II, PCI - PEN-tested

Features Enterprise-grade security Configure meeting types Customizable waiting room White Label per journey Choose recording settings & storage Customer review questions to track NPS Custom redirects AI-powered Speech Analysis & goal tracking

Provider Details

24sessions by Messagebird
Amsterdam, the Netherlands
Founded
2015
Website

Add a face to your digital Customer Contact. With our secure solution for video calling & co-browsing built for customer engagement. 24sessions covers every step of the digital customer journey - with integrated appointment booking, routing, video calls with co-browsing and screen sharing, compliant recordings and AI-powered meeting insights. Our enterprise technology is being used by service providers such as Nationwide, Vattenfall, Holland & Barrett, Rabobank and Aegon. Since 2021 we are part of MessageBird's omnichannel communications platform, a 800+ FTE company.

Pricing Details

24sessions is offering named user licenses, incl. SLA. Based on volume and contract term discounts are applicable. Besides user pricing you have to keep in mind the Customer Success Adoption (user&project guidance) and the setup & configuration costs.

Default Plan

€45 EUR/user/month

Lowest Starting Price