Cadalys Service Management®

Excellent ITSM tool

Our organization had been using BMC Remedyforce for several years, and integrated both our project management and documentation collaboration tools in Remedyforce utilizing the Salesforce platform. When we were informed that Remedyforce was moving off Salesforce and building out the Helix product, we began to look for another ITSM tool on the Salesforce platform. Our Salesforce rep recommended Cadalys Service Management to us. After reviewing the product and meeting with the sales team we felt that the product would meet our needs and help us remedy several of the inherent issues we had with RemedyForce. From onboarding to requirements gathering, build-out and implementation, the Cadalys team and product have been exceptional. Cadalys being an ITIL based tool has helped us to continue to grow our best practices and policies and procedures within our IT Department. It has been a pleasure working with the Cadalys team and we look forward to implementing future product enhancements, like integrating our Tanium application into the CMDB. I would highly recommend Cadalys Service Management to any organization who is looking for a user friendly, and administrative friendly ITSM tool.

Excellent Product with Bright Future

We have worked with Cadalys for many years and use Cadalys Service Management for incidents, problems, service requests (for multiple departments), and IT change requests. As we mature and expand our use cases for Cadalys Service Management, Cadalys is always there to listen to our ideas and help us make good architecture and design decisions that align with the long-term vision of the product and meet our business needs.

Great People Great Product!

We teamed up with Cadalys Service Management for our Enterprise and IT Service Management needs, and it's been fantastic. They've provided top-notch, 5-star service, and their product has been spot on. Their team is quick to follow up on everything we ask. We recommend Cadalys for any service management needs you might have.

Wonderful organization and excllent products to meet service management needs.

We engaged Cadalys Service Management to meet our Enterprise and IT Service Management needs. Cadalys has been a wonderful organization to work with and has provided us with 5-star service to say the least. Over a year down the line, I can safely say that the software has met or exceeded our needs, and their team has diligently followed up with all our requests and continue to work with us to improve our service offerings. We recommend working with Cadalys to meet any of your service management needs.

Great IT Service Management Partner and Great Product!

We have been working with Cadalys Service Management to meet our joint customer’s IT Service Management needs. Cadalys has been a wonderful organization to work with and has provided us with 5 star implementation support. The product is meeting or exceeding our customer’s expectations and needs, and their team has been very diligent and professional. We would 100% recommend Cadalys Service Management for anyone looking for a robust and scalable ITSM solution that is Salesforce native!

How Telenet experiences Cadalys

In our journey to become the preferred Managed Service provider for the B2B market in Belgium, Telenet B2B selected Cadalys as our ITIL-ready ITSM fundament to streamline and optimize our ICT & telco processes, working seamlessly with our Salesforce tooling. Cadalys is extremely helpful in our journey and knowledgeable. We are very happy to work with Cadalys as one of our strategic providers.

Great collab towards our ITSM fundamentals

We engaged Cadalys Service Management to meet our Enterprise and IT Service Management needs. Currently we are at the start of the roll out from development environment to production. So far Cadalys has been very helpful in both the software deployment as well as in guiding us with the right ITIL business practice flows. The Cadalys team has been diligent in following up with all our requests and delivering to all agreements in the scope of work. My teams find it a pleasure working with Cadalys and we would definitely recommend Cadalys if you have any service management needs.

Great tool that really builds off of Salesforce to create the ITIL solution we were looking for

With our organization committed to Salesforce we really needed a ITSM solution that integrated seamlessly with Salesforce and not through an API but still allowed us to rollout our ITIL Service Management solutions. Cadalys Service Management was the perfect solution for us, letting us leverage an ITIL based out of the box solution that required little customization to implement our Service Desk’s unique value stream. The Cadalys Service Management app has been a great addition for us, and the support provided by Cadalys has been top notch.

This Was Our Top Choice

Our team did a thorough evaluation of several market-leading ITSM apps for our help desk, and compared to other solutions, this app was the only one that allowed us to fully integrate service management on one platform without having to buy additional software or incur the cost and headache of training our users on a different system. We were also able to save a lot of time on setup because of the out of the box configuration features that were easy to customize for our current processes, and the Cadalys team brought a ton of subject matter expertise and Salesforce knowledge that made implementation smooth and stress-free. I highly recommend this app for customers who value speed and ease of use as our users have seen immediate value and note how this has made their jobs easier!

Responsive, Knowledgeable and Considerate Team developing an ITSM Solution

I can't say enough about the commitment of the Cadalys team to our customer success. Easy to work with, actively developing a product that meets the needs of industries across the spectrum for an ITSM solution. We were caught in the Samanage phase out and had to find a solution that could work OOTB and flex to meet our unique needs. Cadalys was committed to finding solutions that meet our needs not having us change our business to fit their solution.