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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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Cadalys Service Management®

Native ITIL/ITSM for Salesforce

Package Contents

If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects
74
Custom Tabs
32
Custom Apps
9

Lightning Components

Global
62
App Builder
26
Community Builder
7

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Experience Cloud
Financial Services Cloud
Government Cloud
Salesforce Editions
Enterprise
Unlimited
Supported Languages
English
Japanese

Additional Requirements

Run ITSM/ITIL in the same Salesforce org where your data, processes, and integrations already live. Or, deploy in a separate dedicated instance. The decision is yours, based on your architecture not ours.